Job details
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Technical Support Engineer
Melio is a fast-growing B2B payment platform that helps small business owners with payment tools. They are looking for a Technical Support Engineer to resolve complex technical issues collaboratively with their teams.
Skills
- Technical Support Engineering
- SQL and database queries
- AWS applications knowledge
- Zendesk and JIRA experience
- S3, CloudWatch, Lambda understanding
Responsibilities
- Scope and investigate technical customer issues.
- Determine and provide timely solutions.
- Manage technical escalations to Engineering teams.
- Collaborate with Engineering and Customer Experience teams.
- Create internal documentation for issue handling.
Education
- Technical degree preferred
- Relevant certifications beneficial
Benefits
- Competitive salary packages
- Medical, Dental, and Vision coverage
- 401K matching and stock options
- Holistic wellness approach
- Generous time off policies
- Catered meals and food perks
- Collaborative office culture
- Professional growth opportunities
To read the complete job description, please click on the ‘Apply’ button
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Our mission is to keep small business in business. When we started Melio, we wanted to build more than an efficient Accounts Payable tool.
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BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Learning & Development
401K Matching
Paid Time-Off
Pet Friendly
Some Meals Provided
Snacks
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$95,000/yr - $115,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 3, 2024
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