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Customer Success Manager II, Scale - job 2 of 3
Braze is seeking a Customer Success Manager to support technology-focused brands in achieving their goals with our platform. This role emphasizes relationship building and driving feature adoption.
Skills
- Excellent verbal and written communication
- Customer relationship management
- Account management
- Technical knowledge in SaaS and Marketing Automation
Responsibilities
- Own client renewals, retention, and net retention targets
- Serve as the main point of contact for customers
- Provide strategic guidance and enablement to customers
- Analyze customer product usage and identify opportunities
- Build strong relationships with customers and advocate for their needs
- Coordinate with internal teams to ensure customer support
Education
- Bachelor's degree or equivalent experience
Benefits
- Competitive compensation including equity
- Flexible paid time off
- Comprehensive benefit plans
- Professional development opportunities
- Community engagement initiatives
To read the complete job description, please click on the ‘Apply’ button
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Braze (NASDAQ:BRZE) is a leading cloud-based software company based in New York City. We enable companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Diversity of Opinions
Work/Life Harmony
Mission Driven
Customer-Centric
Social Impact Driven
Passion for Exploration
BENEFITS & PERKS
Family Medical Leave
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 7, 2024
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Paternity Leave
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Dental Insurance
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Mental Health Resources
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Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
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