Renewal Operations Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOTeam Overview:The Renewals Team at Braze is responsible for managing the company's book of business, identifying risks and opportunities across accounts. They employ successful strategies to address these factors, ensuring the continued satisfaction and retention of customers. Their primary goal is to secure renewals that are beneficial and aligned with the needs of both Braze and its customers.Responsibilities:• As a Renewal Manager you will be responsible for the renewal of contracts within your assigned territory. You will project manage the renewals process through building account strategies, keeping to key timelines, building pricing proposals and ensuring alignment to company objectives.• Commercial expertise: You will strategically build renewal contracts in line with Braze policies and ensure agreements are structured to meet the expectations of our customers.• Operational efficiency: Lead the internal quoting and Order Form process to ensure agreements are signed on time and correctly reflected internally.• Collaboration: You will need to collaborate closely with Sales, Customer Success and extended teams to identify opportunity and risk across accounts.• Analysis: Review existing data to determine risk, opportunity and trends in your territory.• Forecasting: You will lead regular regional calls to discuss the renewals forecast and key risk or growth accounts, advising on forecasting best practice.WHO YOU ARE• An individual with a background in Sales, Operations or Customer Success.• You are very organised and detail orientated, with strong accountability.• You have strong analytical skills and are commercially aware.• You are someone who can build strong interpersonal relationships and has the confidence to coordinate internal stakeholders.• A desire to learn and develop skills focused on the core objectives above.• Experience working with Salesforce CRM.For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $58,500 and $67,500 annually with an expected On Target Earnings (OTE) between $65,000 and $75,000 year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.WHAT WE OFFERDetails of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.• Competitive compensation that may include equity• Retirement and Employee Stock Purchase Plans• Flexible paid time off• Comprehensive benefit plans covering medical, dental, vision, life, and disability• Family services that include fertility benefits and equal paid parental leave• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement• Community engagement opportunities throughout the year, including an annual company wide Volunteer Week• Employee Resource Groups that provide supportive communities within Braze• Collaborative, transparent, and fun culture recognized as a Great Place to Work®ABOUT BRAZEBraze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.