As a Sales and Service Technician at Bridgestone, your main responsibilities will include providing exceptional customer service and sales support, overseeing basic vehicle service tasks like oil changes and tire management, and assisting with daily store operations. You'll primarily interact with customers to identify their needs, recommend products or services, and ensure their satisfaction with timely service completion.

To apply for the Sales and Service Technician position at Bridgestone, you should have a High School Diploma or equivalent along with a valid driver's license. A customer service mindset is essential, and while automotive experience is a plus, it's not mandatory. We're looking for individuals with a willingness to learn basic vehicle service tasks and enthusiastically take on various store responsibilities.

Bridgestone provides comprehensive on-the-job training for all Sales and Service Technicians. This includes company-funded ASE certifications and resources to help you develop your skills in both customer service and basic vehicle maintenance. We believe in empowering our team members to grow professionally at every stage of their careers.

Absolutely! The Sales and Service Technician role at Bridgestone is designed to be a stepping stone for career growth within the company. You'll gain valuable experience and knowledge of store operations and may have opportunities to assist or act as Manager-On-Duty. Many of our technicians advance to higher positions in service management and beyond!

Bridgestone offers an array of benefits for its Sales and Service Technicians, including medical, dental, and vision insurance starting on day one, paid vacation, flexible work schedules, and a 401(k) match. Additionally, employees enjoy performance incentives, on-the-job training, and a supportive work environment that promotes professional development.

When faced with customer complaints, it's crucial to listen actively and empathize with their concerns. A good approach is to repeat back the issue, confirm understanding, and offer solutions. For a Sales and Service Technician at Bridgestone, demonstrating that you're committed to resolving their issue can lead to customer satisfaction and improved retention.

You should mention any services like oil changes, tire rotations, and fluid checks you have experience with. Even if you have limited experience, express your eagerness to learn and quickly pick up the essential skills needed for the Sales and Service Technician role at Bridgestone.

Be sure to highlight Bridgestone’s commitment to quality service and the opportunities for growth. You could mention your admiration for the company’s community involvement and innovative approaches to auto care, aligning with your personal values and career aspirations as a Sales and Service Technician.

Explain how you’d assess immediate customer needs versus scheduled tasks. As a Sales and Service Technician at Bridgestone, you’d want to ensure all customers are acknowledged and their urgent needs addressed first, while also integrating service tasks efficiently into your day.

Share a specific example where teamwork led to success, emphasizing effective communication and collaboration. As a Sales and Service Technician, working as part of a cohesive team is essential for seamless store operations and customer satisfaction.

Discuss the importance of being attentive to customer needs, maintaining clear communication, and following up with them after service. As a Sales and Service Technician, your focus should be on both meeting customer demands and exceeding their expectations to build long-term relationships.

Mention your interest in automotive trends and technologies, perhaps through reading industry publications or being part of professional forums. Continuous learning is vital for a Sales and Service Technician, especially at a forward-thinking company like Bridgestone.

Highlight key skills such as exceptional customer service, technical knowledge, attention to detail, and the ability to learn quickly. These are crucial for a Sales and Service Technician role at Bridgestone where customer interaction is frequent, and service quality is paramount.

Discuss strategies like understanding customer needs first and then aligning those needs with the products or services you can offer. Always be genuine, provide value, and help the customer see how the recommendation benefits them, which is a key role of a Sales and Service Technician at Bridgestone.

Express goals such as mastering technical skills, contributing to team success, and seeking opportunities for training and development. This shows that you have a growth mindset, which is vital for a progressive career at Bridgestone.