Lead Salesforce Administrator - job 1 of 2

As the Lead Salesforce Administrator at Brightwheel, your primary responsibilities include designing and enhancing systems to support our sales and customer success teams. You'll manage Salesforce integrations, collaborate with various departments to develop specifications for solutions, perform regular audits for data integrity, and create thorough documentation and training for users. Your role will be crucial in shaping the operational efficiency of our organization.

To succeed in the Lead Salesforce Administrator role at Brightwheel, candidates should have over 5 years of experience in sales or revenue operations, with at least 3 years focused on Salesforce administration in a high-growth environment. Skills in handling integrations with various tools like Outreach and Hubspot are essential, along with a proven ability in using Salesforce's declarative features.

Brightwheel is committed to your growth as a Lead Salesforce Administrator through a dedicated Learning & Development stipend. This program provides opportunities for continuous education and skills enhancement, ensuring that you remain at the forefront of Salesforce innovations and best practices as you contribute to the company's mission of promoting quality early education.

As a Lead Salesforce Administrator at Brightwheel, you'll experience a fully remote working environment, collaborating with a diverse team across the US. The company emphasizes flexibility and work-life balance, supporting you to thrive both professionally and personally while effectively utilizing digital collaboration tools.

Brightwheel offers a competitive compensation package for the Lead Salesforce Administrator role, with salaries ranging from $140,000 to $174,000 depending on various factors including location, experience, and expertise. The comprehensive benefits package also includes medical, dental, vision coverage, generous parental leave, and wellness stipends, reflecting the company’s commitment to its employees.

When answering this question, emphasize your experience with specific integrations you've managed. Highlight the tools you've integrated with Salesforce, the challenges you faced, and how you resolved them. Use examples that showcase your ability to collaborate with cross-functional teams to ensure seamless integration.

In your response, discuss your approach to regularly auditing data and identifying issues. Mention any specific processes or automated solutions you've implemented to clean data and ensure users are trained properly to maintain accuracy throughout data entry.

Choose a project that demonstrates your leadership and strategic thinking. Talk about the project goals, your role in coordinating resources and teams, the challenges you encountered, and the measurable outcomes that proved its success. Be sure to connect this back to how it benefited the organization.

Answer this question by explaining your approach to professional learning, which could include following relevant blogs, participating in forums, attending webinars, or engaging with Salesforce communities. Mention any certifications you're pursuing to show your commitment to continuous improvement.

Discuss your hands-on experience with key Salesforce tools like workflows, validation rules, and process builder. Provide examples of how you've applied these capabilities in real scenarios to enhance sales operations and improve efficiency in previous roles.

Emphasize your communication skills and your ability to translate technical jargon into layman's terms. Share specific techniques you've used to work effectively across departments, ensuring everyone is engaged and comfortable in the collaborative process.

Provide a specific example of a troubleshooting scenario, detailing the steps you took to identify the problem and implement a solution swiftly. Highlight your analytical skills and your methodical approach to ensuring service continuity.

Discuss your familiarity with project management tools and methodologies, such as Agile or Kanban. Share how you utilize these tools to keep projects organized and how they help in enhancing team communication and transparency throughout the project lifecycle.

Talk about the importance of engagement in decision-making processes and fostering a supportive environment. You can highlight how sharing insights from Salesforce can drive collaboration and inclusiveness, facilitating a culture of transparency and innovation.

Express your preference for a collaborative, supportive, and flexible work environment that encourages innovation and respects individual contributions. Emphasize how this aligns with Brightwheel's values and how you can thrive in such a setting.