Conversational Designer - R01541350

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Content: Content Design Lead (B2)

• Content Creation

• Content: Content Design Lead (B2)

• Conversational Designer - Semantic Search Role Overview:
• We're seeking a talented Conversational Designer with a strong background in SEO to help us develop and optimize our new semantic search system.
• You'll work closely with our content, product, and engineering teams to design and implement conversational flows and optimize search rankings to drive customer success.
• Key Responsibilities:
• Design and optimize conversational flows for our chat interface, ensuring they're intuitive, informative, and aligned with user intent.
• Work with content leaders to define and refine the tone of voice for responses to reflect the Sage brand values.
• Collaborate with content teams to implement SEO best practices in product documentation, including semantic keyword optimization and structured data markup.
• Analyze and report on user interactions and search patterns to continually improve the effectiveness of conversational flows and prompts.
• Work closely with data scientists and engineers to fine-tune the LLM and RAG system for optimal performance and relevance.
• Develop strategies to improve the accuracy and experience of our LLM-generated summaries in our search experience, which may include developing and refining prompts.
• Create and maintain documentation on best practices for conversational design and prompt engineering in an SEO context.
• Stay up-to-date with the latest trends and developments in conversational AI, LLMs, and search engine algorithms.
• Requirements:
• Bachelor's degree in Communications, Linguistics, Computer Science or a related field.
• 5 years of experience in conversational design, UX writing, or related fields.
• 3 years of experience in SEO and content optimization.
• Proven track record of improving search visibility and user engagement through conversational design and content optimization.
• Strong understanding of LLMs, RAG systems, and their applications for search and content.
• Excellent writing skills with the ability to craft clear, concise, and engaging content.
• Experience with schema markup and structured data best practices.
• Strong analytical skills and experience with data-driven decision making.
• Excellent communication and collaboration skills.
• Familiarity with technical writing, API documentation, and knowledge base articles.
• Preferred Qualifications:
• Experience working with GPT-3, GPT-4, or similar large language models.
• Experience with A/B testing and conversion rate optimization.
• #LI-PA1 
• Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. 

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