Core Network Operations Engineer

As a Core Network Operations Engineer at Broadvoice, you will be responsible for troubleshooting and resolving VoIP-related issues, ensuring high system reliability and performance. You'll drive the implementation of monitoring tools, work collaboratively with developers and support teams, and participate in the on-call rotation for incident management.

To qualify for the Core Network Operations Engineer role at Broadvoice, candidates should possess a degree in Computer Science or a related field, along with proven experience in supporting UCaaS/CCaaS systems, particularly with VoIP technologies. Strong analytical skills and familiarity with VoIP protocols such as SIP and RTP are essential.

Broadvoice is dedicated to the professional development of its employees, including Core Network Operations Engineers. The company fosters a culture of collaboration and community-building, providing opportunities for skill enhancement through various personal and professional growth initiatives.

As a remote Core Network Operations Engineer at Broadvoice, you will work in a flexible, supportive environment that values communication and teamwork. You'll be part of a diverse team dedicated to inspiring meaningful connections while enjoying the benefits of a remote work setting in Portugal.

Core Network Operations Engineers at Broadvoice should have experience with VoIP protocols, signaling analysis tools such as Wireshark, and familiarity with observability and monitoring tools. Scripting and automation skills are also beneficial for streamlining processes.

When discussing your experience, highlight specific projects or roles where you used VoIP technologies. Be sure to mention protocols you are familiar with, such as SIP and RTP, and give examples of troubleshooting or optimizing VoIP systems.

Your answer should illustrate a systematic approach to troubleshooting. Discuss how you would analyze call quality metrics, identify potential issues, assess network conditions, and utilize tools like Wireshark for packet analysis.

Share a specific incident where you played an important role. Detail the steps you took to resolve the issue, the tools you used, and how you communicated with your team throughout the process to ensure a swift resolution.

Mention any monitoring tools you have hands-on experience with, detailing how you've utilized them to proactively identify system issues. Discuss how these tools have contributed to improving reliability and performance in your past positions.

Explain your strategy for managing multiple tasks and deadlines, focusing on prioritization, time management, and communication with your team. Provide examples of how this has worked in past experiences.

Discuss any scripting or automation projects you have led or contributed to. Highlight how these initiatives streamlined processes and enhanced overall efficiency in network operations.

Illustrate your communication strategy, emphasizing active listening, regular updates, and collaborative problem-solving. Share examples of successful teamwork and outcomes that were driven by effective communication.

Provide insights into the resources you use to stay updated, such as industry publications, online courses, webinars, or professional networks. Mention any recent trends in VoIP technology that you find particularly interesting.

Emphasize the importance of documentation for knowledge sharing, incident tracking, and compliance. Explain how maintaining clear and detailed documentation has helped you and your teams in past roles.

Describe your approach to managing escalated incidents, focusing on staying calm, assessing the situation, collaborating with your team, and following escalation procedures to ensure rapid resolution.