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Sr. Director of Sales and Marketing - Senior Living

OverviewVoted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity.Make Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.Full suite of health insurance, life insurance, and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:• Tuition Reimbursement• Pet Insurance• Adoption Reimbursement Benefits• Variety of Associate DiscountsThis is an incentive-based position, which may include bonuses, incentive, or commission plans.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.ResponsibilitiesMaintains and/or improves upon the occupancy levels and revenue production of assigned communities in accordance with the marketing and business plans to include managing the sales process and completing all activities required for a sale. Develops and maintains relationships with and generates leads through residents, family, and professional referral sources. Represents the community and increases awareness through participation in outside events. Coordinates with the business development coordinator/director in joint efforts for assigned communities to generate referrals or manages this activity in the absence of business development associates. Assists management with resident retention. Partners with management to develop and execute marketing plans and achieve community occupancy goals. Provides coaching, training, and assistance for sales and marketing activities in the assigned communities and monitors results.• Maintains and/or improves upon the occupancy level of the assigned communities in accordance with the marketing and business plans.• Utilizes established sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals.• Coordinates with the business development coordinator/director on a weekly basis regarding joint business development efforts of assigned communities to meet or exceed the established goals for professional leads as set by the community marketing plan.• Develops and maintains relationships with and generates leads through residents, family, and professional referral sources on a weekly basis.• Plans, coordinates, and implements monthly prospect and/or referral source activities and events as specified by the community marketing plan.• Partners with Regional Sales management to develop and execute marketing plans and achieve community occupancy goals.• Monitors conversion ratios regarding Business Development calls to direct referrals, prospect calls, and tours, and collects and analyzes data to prepare weekly and monthly reports.• Maintains working knowledge of the lead management system and uses it to maximize sales effectiveness.• Supervises the activities of the Marketing Coordinator and/or Sales Counselor to achieve the desired results of the community marketing and business plans.• Coordinates joint business development activities involving communities in the cluster market.• Provides coaching and training for sales activity in communities in the cluster market and monitors results.This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.QualificationsEducation and Experience: Bachelor’s degree in marketing, business, or related field from an accredited college or university is preferred, or equivalent combination of experience and education is required. A minimum of five years sales experience, preferably in the retirement industry or medical or pharmaceutical sales, with a proven track record of generating and closing a high percentage of qualified leads is required.Certifications, Licenses, and Other Special Requirements: Frequent car travel requires the incumbent to possess and maintain a valid driver’s license.Knowledge and SkillsHas an advanced knowledge of the organization, industry, and a functional discipline. Extensive understanding of technical areas gained through experience and used to complete and/or oversee assignments. Knowledge of sales and marketing to include principles and methods for showing, promoting, and selling products or services.Physical Demands and Working Conditions• Standing• Walking• Sitting• Use hands and fingers to handle or feel• Reach with hands and arms• Talk or hear• Ability to lift: up to 25 pounds• Vision• Requires interaction with co-workers, residents or vendors• Occasional weekend, evening or night work if needed to ensure shift coverage• Requires Travel: FrequentlyBrookdale is an equal opportunity employer and a drug-free workplace.Salary Range Information$82,500.00 - $105,090.00 / yearJob LocationsUS-IL-ChicagoCategorySales & MarketingSub-CategoryField SalesPosition TypeRegular Full-TimeShift1st ShiftID2024-266689Location : NameBrookdale Lake Shore DriveLocation : Address2960 N. Lake Shore DriveLocation : LocationUS-IL-ChicagoJob Code110300Work LocationOn-SiteHiring Range$82,500.00 - $105,090.00 / year#J-18808-Ljbffr
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What You Should Know About Sr. Director of Sales and Marketing - Senior Living, Brookdale Senior Living

If you're ready to take your career to the next level, consider the exciting opportunity as a Sr. Director of Sales and Marketing at Brookdale, located in beautiful Schiller Park, IL. This key leadership position is not just about numbers; it's about enhancing lives and building meaningful connections. In this role, you will be at the forefront of maintaining and improving occupancy levels while generating innovative marketing strategies that resonate with potential clients and their families. You'll lead and inspire a dedicated team, coaching them to be champions of our communities. Networking will be a key part of your success as you'll foster relationships with residents, families, and professionals in the senior living industry. As a vital part of our marketing plans, you will collaborate closely with the business development team to create impactful outreach events. If you have the relevant experience—preferably rooted in the retirement or healthcare sectors—then this is your chance to shine. We support our associates' career advancement through continuous professional development and offer amazing benefits, from comprehensive health plans to pet insurance and even tuition reimbursement. Join us at Brookdale, where your contributions can make lives better, including your own!

Frequently Asked Questions (FAQs) for Sr. Director of Sales and Marketing - Senior Living Role at Brookdale Senior Living
What are the key responsibilities of the Sr. Director of Sales and Marketing at Brookdale?

As the Sr. Director of Sales and Marketing at Brookdale, your key responsibilities include managing the sales process, maintaining occupancy levels, and executing marketing plans. You'll develop relationships with residents, family members, and professional referral sources to generate leads and improve community awareness. Additionally, you will oversee sales activities, lead trainings, and collaborate with business development coordinators to achieve established goals.

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What qualifications are needed for the Sr. Director of Sales and Marketing position at Brookdale?

To qualify for the Sr. Director of Sales and Marketing role at Brookdale, you typically need a bachelor's degree in marketing or business, or a combination of relevant experience and education. Importantly, a minimum of five years of sales experience, preferably in senior living, healthcare, or pharmaceutical sectors, along with a proven ability to generate and close leads, is required.

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How does Brookdale support career growth for the Sr. Director of Sales and Marketing?

Brookdale is committed to the professional development of its associates, including those in the Sr. Director of Sales and Marketing position. Through various training programs, mentoring, and opportunities for advancement, associates can enhance their skills and knowledge in the industry. Tuition reimbursement and wellness programs further support career growth and personal well-being.

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What unique benefits does Brookdale offer to the Sr. Director of Sales and Marketing?

Brookdale provides a comprehensive benefits package for the Sr. Director of Sales and Marketing, including health and life insurance, retirement plans, tuition reimbursement, and even pet insurance! They also offer adoption reimbursement and a range of discounts to enhance your lifestyle, ensuring that you enjoy both your work and personal life.

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What does a typical day look like for a Sr. Director of Sales and Marketing at Brookdale?

A typical day for the Sr. Director of Sales and Marketing at Brookdale involves analyzing sales data, attending meetings to align marketing strategies, coaching sales staff, and developing community outreach programs. You will also conduct lead generation activities and collaborate with management to boost community occupancy while ensuring the quality of service provided to residents.

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Common Interview Questions for Sr. Director of Sales and Marketing - Senior Living
Can you share your experience in managing sales processes in the senior living industry?

When answering this question, highlight your relevant experiences in leading sales teams, improving occupancy levels, and implementing successful marketing strategies. Use specific examples to illustrate your understanding of the senior living market and the unique challenges it presents.

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How do you approach building relationships with residents and their families?

Discuss your strategies for relationship-building, focusing on empathy, patience, and proactive communication. Mention experiences where you've successfully forged strong connections, as well as your strategies for maintaining those relationships over time.

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What strategies would you use to increase occupancy rates in our communities?

Outline specific, actionable strategies such as targeted marketing campaigns, community engagement events, and collaboration with referral organizations. Reinforce your understanding of the local market and the importance of tailoring your approach to meet community needs.

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How would you measure the success of your sales and marketing initiatives?

Explain the key performance indicators (KPIs) you would utilize to track success, including lead conversion rates and occupancy levels. Stress the importance of analytics in refining and adjusting your strategies to better meet community goals.

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Describe a challenging sales scenario you faced and how you overcame it.

Share a specific example that highlights your problem-solving skills. Focus on the steps you took to understand the challenges and how your determination, strategy adjustments, and teamwork led to a successful outcome.

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What role does data play in your sales strategy?

Discuss how you utilize data analytics to inform your decisions, track performance, measure market trends, and adjust your strategies accordingly. Illustrate the importance of data in understanding customer preferences and behaviors.

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How do you prioritize and manage your time effectively in a leadership role?

Emphasize your organizational skills and techniques for prioritization. Discuss how you delegate tasks, set realistic deadlines, and ensure team members are held accountable to maintain productivity and morale.

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What innovations do you foresee in the sales process within the senior living sector?

Talk about potential advancements in technology, such as virtual tours and online lead engagement tools, that can enhance the sales process. Show your understanding of industry trends and how they could shape future outreach efforts.

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How do you ensure compliance and ethical standards in your marketing strategies?

Describe your commitment to ethical marketing practices, adherence to laws, and the importance of transparency in communications. Offer examples of how you've navigated compliance challenges in past roles.

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Why do you want to work for Brookdale as the Sr. Director of Sales and Marketing?

Convey your alignment with Brookdale's mission and values. Discuss specific aspects of the company that resonate with you and how you envision contributing to its goals while enhancing the lives of residents.

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Enriching the lives of those we serve with compassion, respect, excellence and integrity.

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December 13, 2024

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