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Account Manager - SMB

We empower our Field Service, Pest Control, Logistics customers, and more to reach their full potential with powerful software (SaaS). WorkWave is looking for a driven Account Manager that possesses strong consultative and presentation skills. In this role, you will understand how our SMB client's field service companies operate and speak to their common business objectives. You will be responsible for learning how to navigate a Field Service software solution, provide online demonstrations, and consistently achieve new pipeline, sales activity, and quota goals on a monthly, quarterly, and annual basis.


If you are great at what you do, creative in your approach, and passionate about sales, come join an amazing team in a fun, open environment.


WHAT YOU'LL DO:
  • Conduct QBRs
  • Educate customers on how our solution will drive the success of their business.
  • Prepare and deliver product demonstrations, solution recommendations and close deals.
  • Achieve a monthly recurring revenue quota.
  • Create opportunities through proactive efforts including but not limited to cold calling, emailing, lead generation, and networking.
  • Build and maintain sales pipeline, sales contracts, within a CRM System (Salesforce.com).


WHAT YOU'LL BRING:
  • 2+ years of proven success as a sales representative
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to act independently, multi-task, and handle prospective clients and issues simultaneously
  • Experience driving a sales pipeline
  • Bachelor's degree or equivalent experience
  • Experience selling within the field service or T&L industries is a plus
  • This is an inside sales role


$60,000 - $60,000 a year
In our dedication to salary transparency, we provide a compensation range for sales roles, which is $60,000 in addition to commission. The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.

WHAT YOU SHOULD KNOW ABOUT US:  

We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers

• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses

• We openly accept others as they are and build strong partnerships based on trust

• Teamwork and collaboration is key to help our colleagues and customers solve their challenges

• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! 


LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: 

Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. 


A GLOBAL COMPANY WITH A LOCAL PRESENCE:

 • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.   

• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. 

• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.  

• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

 

RELAX, WE'VE GOT YOU COVERED: 

Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND...

Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays

• Up to 4 weeks paid bonding leave

• Free subscription to the Calm App for you and up to 4 dependents!

• Tuition reimbursement

• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!

• 24/7 access to virtual medical care with Teladoc

• Quarterly awards based on peer nominations

• Regional discounts and perks

• Opportunities to participate in charitable events and give back to the community 

 

GROW WITH US: 

We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth

• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!

• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year 

 

JOIN OUR WINNING TEAM! 

10 Time winner of Best Place to Work in New Jersey by NJBiz!

• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine

• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)  

 

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

 

WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

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What You Should Know About Account Manager - SMB, WorkWave

Join WorkWave as an Account Manager - SMB and become a critical player in helping our Field Service, Pest Control, and Logistics clients thrive with our innovative software solutions. In this role, you’ll leverage your exceptional consultative and presentation skills to truly understand the field service companies we serve, engaging with clients on their business objectives. Your days will be spent conducting online demonstrations, educating customers on how our solutions can elevate their success, and closing deals that positively impact their operations. We value creativity and a passion for sales; you’ll have the freedom to drive your approach, whether it’s through cold calling, networking, or generating leads. With a clear focus on achieving monthly and annual sales quotas, you’ll also manage a robust sales pipeline using Salesforce.com, ensuring all activities are meticulously tracked. If you’re energized by a collaborative, fun atmosphere, and thrive in a remote-first environment, WorkWave is the place for you. Here, you'll find a supportive community that encourages creativity and professional growth, all while making a real difference in our clients' business lives. If you've got at least 2 years of proven sales experience and are ready to take on exciting challenges in a role where your efforts are recognized and rewarded, we invite you to join our energetic team to make an impactful contribution as an Account Manager - SMB at WorkWave!

Frequently Asked Questions (FAQs) for Account Manager - SMB Role at WorkWave
What are the responsibilities of an Account Manager - SMB at WorkWave?

As an Account Manager - SMB at WorkWave, you'll be responsible for conducting Quarterly Business Reviews (QBRs), providing online demonstrations of our software, educating customers on how our solutions drive business success, and achieving your monthly recurring revenue quotas. Additionally, you'll create opportunities through cold calling, emailing, and networking, while also managing your sales pipeline within Salesforce.com.

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What qualifications do I need to become an Account Manager - SMB at WorkWave?

To qualify for the Account Manager - SMB position at WorkWave, you should have at least 2 years of successful sales experience. Excellent communication, negotiation, and interpersonal skills are essential. While experience in the field service or transportation and logistics industries is a plus, a Bachelor's degree or equivalent experience is also expected.

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How does WorkWave support the professional growth of Account Managers?

WorkWave is committed to the professional growth of its employees, including Account Managers - SMB. We offer extensive training resources, both through video libraries and live sessions, to help you enhance skill sets pertinent to your role. Additionally, employees are encouraged to explore other career opportunities within the company, fostering a culture of continuous learning.

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What is the compensation structure for the Account Manager - SMB role at WorkWave?

The compensation for the Account Manager - SMB position at WorkWave starts at $60,000 annually, plus commission. The final offer can vary based on factors such as qualifications and experience, and our Talent Acquisition team shares detailed information about the compensation package during the interview process.

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Can I work remotely as an Account Manager - SMB at WorkWave?

Absolutely! WorkWave promotes a remote-first environment, allowing you the flexibility to work from anywhere. However, you're also welcome to use our offices for collaboration or training when needed. Our teams are well-equipped to thrive both virtually and in person.

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Common Interview Questions for Account Manager - SMB
How do you approach prospecting for new clients as an Account Manager?

Highlight your proactive methods for client acquisition, emphasizing techniques like cold calling, networking, and leveraging social media. Discuss any past successes and how you’ve adapted your strategies based on industry trends.

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Can you describe your experience with sales pipelines and CRM software?

Share your familiarity with tracking sales activities using CRM systems like Salesforce.com. Discuss the importance of maintaining an organized sales pipeline and how it has contributed to your previous successes in sales.

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How do you handle objections from potential clients?

Explain your techniques for active listening to understand the client’s concerns fully, then address those objections effectively. Provide examples of successful conversations where you’ve turned objections into opportunities.

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What strategies do you use to educate clients about software solutions?

Discuss your approach to delivering engaging and informative product demonstrations tailored to the client's specific business needs. Mention any past experiences that illustrate your ability to simplify complex software features.

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How do you track your sales goals and performance metrics?

Talk about the methods you use to set measurable sales goals, such as KPIs, and how you monitor your performance over time. Emphasize your commitment to accountability and the importance of continually striving for improvement.

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What role does teamwork play in your success as an Account Manager?

Emphasize the significance of collaboration within the sales team and across other departments. Illustrate how sharing insights and strategies can lead to higher success rates and enhanced customer satisfaction.

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Can you share a successful sales experience from your past?

Prepare a detailed account of a specific sale that demonstrates your consultative selling skills, the challenges you faced, and how you overcame them to successfully close the deal.

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What motivates you as a salesperson?

Describe your passion for helping businesses succeed, along with personal goals that drive you in your sales career. Relate this motivation to the values and mission of WorkWave.

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How do you stay informed about the latest trends in the field service industry?

Discuss your methods for keeping up with industry developments, such as following relevant publications, attending webinars, or networking with industry professionals. Stress the importance of being knowledgeable to better serve your clients.

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What would you do in your first 30 days as an Account Manager at WorkWave?

Outline a plan that includes learning the product offerings in-depth, understanding existing client needs, and establishing relationships with key stakeholders. Also, emphasize setting clear goals for your success.

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WorkWave's mission is to empower service-oriented companies to reach their full potential through scalable, cloud-based software solutions that support every stage of their business life-cycle.

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DATE POSTED
December 7, 2024

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