Technical Pentest Manager

As a Technical Pentest Manager at Bugcrowd, you'll be responsible for customer advocacy, engagement management, and technical scoping. Your role will involve overseeing multiple penetration testing engagements from start to finish, ensuring they are delivered on time and exceed customer expectations. Furthermore, you'll engage with the global network of hackers, manage diverse stakeholder communications, and continuously seek ways to improve our offensive security processes.

To qualify for the Technical Pentest Manager role at Bugcrowd, candidates should have at least 3 years of experience in penetration testing or offensive security. Additionally, 2 years in engagement or project management is essential. A broad understanding of multiple penetration testing methodologies, excellent communication skills, and a commitment to customer satisfaction are key attributes we look for in our ideal candidate.

At Bugcrowd, we believe in continuous learning and professional growth. As a Technical Pentest Manager, you'll have opportunities to stay current with the latest advancements in offensive security. We encourage our team members to engage in training, attend conferences, and share knowledge with our diverse group of security professionals. In this way, we foster an environment of innovation and improvement.

A successful Technical Pentest Manager at Bugcrowd should be familiar with various penetration testing tools and platforms, including those specific to PTaaS environments. Additionally, having knowledge of methodologies related to IoT, web applications, mobile platforms, and API security will be advantageous. Strong familiarity with project management tools that facilitate collaborative teamwork is also essential for this role.

Diversity and inclusion are core values at Bugcrowd. We strive to create a workplace where all voices are heard and valued. Our team comprises individuals from various backgrounds, and we believe that this diversity significantly contributes to our success. As a Technical Pentest Manager, you'll be part of a culture that recognizes and celebrates different perspectives, ensuring a supportive environment for everyone.

To effectively manage penetration testing engagements, I prioritize understanding the client's needs and setting clear expectations. My approach involves detailed planning, emphasizing open communication with all stakeholders, and ensuring quality assurance throughout the testing process. I also implement feedback loops to refine our methodologies and deliver optimal results.

When scoping a penetration test, I start by gathering requirements and objectives from the client. I assess the technology stack, including web applications, mobile platforms, and APIs. This allows me to develop a tailored test plan that addresses specific security concerns while ensuring comprehensive coverage across all domains.

In a previous role, I encountered a challenging issue related to a web application vulnerability that had potential severe repercussions. I collaborated with my team to implement an immediate risk assessment, communicated effectively with the client, and developed a mitigation strategy that was executed promptly. This experience taught me the importance of agility and team coordination in high-pressure situations.

I believe in a hands-on, inclusive mentoring approach. I like to engage new members in real projects while providing them with guidance and resources. I focus on fostering a culture of open communication, encouraging questions, and promoting continuous learning. In this way, new team members feel supported and empowered to contribute.

I stay current with industry trends by following trusted cybersecurity publications, participating in relevant online forums, and attending conferences and workshops. Additionally, I actively engage with professional networks and communities to share insights and learn from peers. Continuous learning is vital in our fast-evolving field.

I find tools like Jira and Trello particularly effective for managing multiple projects simultaneously. They help track progress, assign tasks, and facilitate team collaboration. Additionally, I appreciate using communication platforms like Slack to ensure all team members are on the same page in real-time.

I prioritize tasks based on urgency and impact, employing time management techniques like the Eisenhower Matrix. I maintain clear communication with my team to ensure everyone knows their responsibilities and deadlines. Flexibility and adaptability are also key, as I adjust plans as needed to meet deliverables without compromising quality.

Customer feedback is crucial in shaping our services and improving engagement outcomes. I actively solicit feedback after each engagement and analyze it to identify trends and areas for improvement. This process ensures that we continuously meet customer expectations and enhance our offerings.

In a past role, I needed to present security findings to executive leadership. I simplified technical jargon into relatable terms and used analogies to illustrate key points. Employing visuals helped convey the message effectively. This experience reinforced the importance of tailoring communication to suit the audience's understanding.

My motivation in cybersecurity stems from a passion for problem-solving and a commitment to making the digital space safer. The ever-evolving landscape of threats keeps my work engaging. I enjoy the challenge of staying ahead of potential vulnerabilities and contributing to a more secure online environment for everyone.