Lead Technical Writer

For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software... space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months. We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected. About the role Reporting to the Director of Product Documentation, the Lead Technical Writer will create comprehensive, clear, and engaging documentation for Bullhorn's products and services. This role involves closely collaborating with product teams and other departments to ensure all documentation meets the highest standards of accuracy and usability. Additionally, the Lead Technical Writer will oversee and enhance Bullhorn's product documentation operations, streamline documentation processes, develop content strategies, and mentor the technical writing team. The Lead Technical Writer will also contribute directly to complex documentation tasks, ensuring customer and employee success with Bullhorn products. A typical day will include... • Designing, writing, and editing product documentation, working closely with various departments, including Product, Content Development, and Support, to understand knowledge requirements. • Assigning tasks and managing workload distribution among team members to ensure efficiency and balance. • Coordinating with various departments to align documentation efforts with broader business objectives. • Mentoring the technical writing team to foster collaboration and productivity. • Developing and executing comprehensive content strategies, including content reuse and single-sourcing initiatives. • Overseeing the onboarding and training new technical writers to ensure they integrate smoothly. • Supporting documentation and information development tasks as needed by the business. Note: Lead Technical Writers may also manage other technical writers as part of their responsibilities. This role is a fit for you if… • You have 6-10 years of experience as an effective technical writer. • You have advanced skills in authoring management systems like Madcap Flare. • You have extensive experience completing complex documentation assignments for both internal business teams and external audiences. • You have managed documentation across the software development life cycle and can track it efficiently using tools like Jira. • You possess excellent time management skills, can multitask, work independently, and handle ambiguity. • You have a strong attention to detail, enjoy organizing information, and have robust problem-solving and analytical skills. Bonus points for: • Experience with managing content strategy, including single-sourcing and content reuse, across product lines Experience with the Bullhorn product suite, such as Bullhorn ATS/CRM, Bullhorn for Salesforce, Bullhorn Automation, or Bullhorn Workforce Management What we offer... • Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more • Unlimited Planned Paid Time Off • Global Mental Health Support • On-Demand Learning & Development • Quarterly paid volunteer days • Lucrative Employee Referral Program (eligible for prior to your first day) • Company-wide mentor program Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human. We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us