Business Operations Director
Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
What You Will Do and Learn
We are looking for a hungry, humble, and smart Business Operations Director to join our Operations team!
As part of the team, you will be supporting our Operations team with growth, strategy, and scale. You will be a business partner to the practice leadership to advise, drive and support business processes and analysis. Delivering objective insights and supporting high quality decision making are key to this role. You will build trusted relationships by creating a transparent source of truth for financial data.
Ideal candidates will play a critical role in:
Business Partnering
- Become a trusted business advisor to practice and service line leaders.
- Ensure leaders are set up for success by driving accountability with metrics and analytical support.
- Act as a delegate for the practice/service line leads in representing the financial performance and relevant action plans for the business unit as needed.
- Provide practice leadership with data driven insights into business risks and opportunities.
- Provide solution-oriented feedback on complex problems and communicating effectively to practice/service line leads.
Budgeting
- Lead business planning, analytics, and reporting; partner with finance team to drive quarterly and annual financial planning and forecasting cycles.
- Align executives on goals, targets, and KPIs.
Reporting & Analytics
- Help manage the objectives and key results (OKR) process, syncing with leadership and initiative owners on a regular basis.
- Provide data driven insights and trends related to practice finances, bookings, and utilization to senior leadership in a proactive, forward-looking manner.
Operations & Internal Strategy
- Collaborate to continuously improve and automate operational processes and tools with growth and scale in mind.
- Partner with cross functional groups to support onboarding, training, project close out, system and process enhancement and other routine operations.
- Drive companywide operational efficiencies through policy, enablement, and process improvements.
- Ad hoc analysis or other strategic initiatives, as needed.
People/Team
- Act as a coach/mentor for other team members.
- Further professional development and expertise of the team by fostering an environment of continuous learning and curiosity.
- Define/maintain standard, consistent practices for the team
- Communicate and explain new directives, policies, or procedures to business operations staff, answer questions, and maintain morale.
Qualifications:
- 10+ years of operations or finance experience within a professional services organization
- Thorough understanding of practices, theories, and policies involved in business and finance, particularly related to professional services.
- Proficient in Microsoft Office Suite
- Superior managerial and diplomacy skills
- Ability to collaborate, solve problems, and provide recommendations to senior leadership.
- Strong analytical, critical thinking, communication, and project management skills
- Able to thrive in a virtual/distributed team environment.
- Must be agile, flexible and creative problem-solver.
- Salesforce, FinancialForce, and/or Anaplan experience preferred.
Spaulding Ridge's Diversity Commitment
When we engage the expertise, insights and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support DEI, and through our employee-led committees: CRE (Cultural Race and Ethnicity), Women Elevate, Women Ambassadors, Sexual Orientation and Gender Identity(SOGI) Alliance, and Community Outreach.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com) Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
We are committed to providing innovative opportunities to impact our clients businesses in a meaningful way. We believe giving back is core to our values, focusing on leaving a positive footprint on the global community.
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