Business Operations Manager, Card

Washington, D.C., New York City, NY, Remote (USA)

ABOUT ROCKET MONEY 🔮

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

We’re looking for a figure-it-out operational swiss army knife to join our Card team as Business Operations Manager, Card to help us sustainably scale our program.

ABOUT THE ROLE 🤹‍♀️

• Customer Experience

• Review and surface trends in customer feedback
• When negative trends arise, draft remediation, get stakeholder alignment and implement

• Strategic Operations

• Identify business trends and create reporting to inform progress
• Liaise with internal and external partners to launch new policies, procedures and communication paths
• Confidently handle sensitive, complex issues in a timely and effective manner – communicating and collaborating with the leadership team as needed
• Support special projects

• Communication

• Create and socialize content using variety of internal systems – Share Point, email, Slack, Notion, etc. – to inform and align teams and jumpstart forward progress

In your first quarter, you will learn the business model, industry, partners and major upcoming milestones for our growth. You’ll support regular operational reviews and partner accountability check-ins. By the end of the first quarter, you’ll add to the leadership conversation by digging into data to surface patterns, answer questions and challenge conventional wisdom.

In your first year, you will step in to lead, or help lead, major partnerships with unclear owners and/or significant cross-functional dependencies, supporting the scalable growth of the Card program.

ABOUT YOU 🦄

• Proactive figure-it-out mindset and top tier prioritization skills
• Excellent written and verbal communication skills; able to present complex information in an easy-to-understand manner
• Superior project management and time management skills
• Proven ability to build cross functional relationships across the organization, balancing diplomacy and assertiveness
• Willing to take the initiative to jump in and help wherever help is needed. You love to learn and are constantly looking to improve
• You have 4+ years experience with growing responsibilities in Strategy, Operations, Business Operations, Consulting, or Banking

PREFERRED QUALIFICATIONS

• You can fluently translate between technical and business stakeholders
• Experience in financial services and/or fast-growing consumer startup in a cross-functional environment
• Experience turning large data sets into learnings, e.g. pivot tables, Looker, SQL

WE OFFER 💫

• Health, Dental & Vision Plans
• Competitive Pay
• Matching 401k
• Unlimited PTO
• Lunch daily
• Snacks & Coffee
• Commuter benefits

Additional information: Salary range of $110,000-$150,000/year + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.