Business/Data Analyst

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

The mission of a Business/Data Analyst is to ensure data reliability, completeness, and consistency of the content within EBSCO’s Global Knowledge Base (GKB). The Business/Data Analyst will perform quality audits on the GKB by reviewing a random sampling of changes made by the on and off-shore E-Content Specialists for accuracy as well as reviewing customer reported Service Issues closed by E-Content Specialists for accuracy in the handling of the issue. Responsibilities also include determining methods for measuring the overall quality of the GKB and identifying areas of improvement in processes or procedures that would result in higher quality data in the GKB. The Business/Data Analyst will provide professional feedback and continuous training to the E-Content Specialists. This role also requires open communication with Management to determine business impact level for data quality errors and ensure guidelines and thresholds are being followed and met.

Responsibilities:

• Audit a random sample of Service Issues, package updates, predetermined reports, and other reports/areas as identified, each week. Alerts the appropriate personnel, via corrections, when issues are identified so that corrective measures can be taken.
• Create and distribute individual quality reports to each E-Content Specialist to effectively communicate repeat user issues, themes, or problems on a monthly or more frequent basis.
• Audit a random sample of Service Issues, package updates, predetermined reports, and other reports/areas as identified, each week. Alerts the appropriate personnel, via corrections, when issues are identified so that corrective measures can be taken.
• Participate in the initial training of E-Content Specialists and utilizing quality reports and correction data, provide additional training and coaching to E-Content Specialists, as necessary.
• Run data queries and analyze data within the Global Knowledge Base to establish quality metrics while identifying areas of deficiency.
• Research and determine scope and complexity of issue, report data analysis findings to management to inform business decisions and help to prioritize information system needs. Work with management on continuous improvement initiatives and identify new processes that will improve the systems in place and define new opportunities.
• Collaborate on creation and maintenance of training materials as needed.
• Participate and contribute in team wide initiatives related to the quality of the GKB as needed

Skills:

Required Qualifications:

• 4+ years working in information management, product management, product owner, business/data analyst, corporate training, or similar.
• 2+ years of information management, product management, product owner, business/data analyst, corporate training, or similar.
• Intermediate/Advanced Microsoft Office Suite skills including Excel, Access, and PowerPoint. Concentration on creating spreadsheets, manipulating data, utilizing formulas, pivot tables & charts, analyzing data, spotting trends, and drawing conclusions
• Confident, articulate, and professional speaking and writing abilities and experience.

Preferred Qualifications:

• Exceptional analytical and problem-solving skills
• Previous Experience analyzing data to identify and interpret trends or patterns in complex data sets
• Experience in performing root cause analysis on data quality issues
• Experience with Microsoft SQL Server
• A team player who works collaboratively and provides coaching and support to transfer technical & data knowledge
• Master of Library and Information Science (MLIS)

Competencies:

• Attention to detail: Does not let vital details slip through the cracks or derail a project
• Communications: Speaks and writes clearly and articulately without being overly verbose or talkative.Maintains this standard in all forms of written communications, including email
• Organization & planning: Organize, plan & manage time efficiently focusing on key priorities
• Efficiency: Able to produce significant output with minimal waste
• Analytical Skills: Able to draw insightful conclusions from complex data. Exhibits probing mind.
• Countinuous Improvement: Continually focused on improving the responsiveness and quality of the solutions delivered
• Intelligence: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information
• Honesty/integrity: Does what is right even when no one is watching. Earns trust and maintains confidence. Always behaves in a manner of the highest ethical standards.

Cultural Competencies:

EBSCO has a set of principles that define how we operate culturally. We expect employees to embrace these principles:

• Commit to Sustained Profit Growth
• Have a defined Vision and Operate with a Bias for Action
• Be Customer Focused and Sales Driven
• Understand that Change is Necessary
• Recognize that you cannot manage what you cannot measure
• Foster Creativity and Continuous Improvement
• Insist on Quality
• Do What You Say You Will Do
• Cultivate Passion
• Realize that Business is a Long-Run Game
• Improve the Foundation
• Be Humble

Target Annual Salary Range: $48,455 – $69,220. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.