Account Executive, EBSCO Learning

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Overview

The Account Executive (AE) works to increase B2B sales and generate growth across all product lines for EBSCO Learning. The AE will have responsibility for multiple product lines. The successful AE will increase the customer base of EBSCO Learning by rigorously prospecting for new customers, following-up on marketing leads, and generating new sales of EBSCO Learning’s product line. The AE is also responsible for maintaining and growing existing business with renewals, upselling, and account growth plans. This will require coordinated efforts with sales, marketing, and customer satisfaction across territories in their assigned markets.

Primary Responsibilities

• Focuses on the sales of products and services targeted to the corporate learning market, workforce development market, EdTech and other institutional markets.
• Works closely with the SVP/GM of EBSCO Learning, Sales Directors, and other leadership on the development of sales and marketing strategies and priorities. Focuses on implementing these strategies.
• Provides and coordinates demos and opportunities for EBSCO Learning products with qualified prospects and existing customers.
• Achieves or exceeds sales quotas each fiscal year as determined by EBSCO Learning management.
• Participates in the pricing and planning of official offers: an understanding of the pricing system/strategy and the ability to customize it on a per case basis is essential.
• Effective at all functions that are designed and/or required to achieve sales quota(s) including the following: preparing quotes, data& order entry, setting up trials, ongoing follow-ups, account management, etc.
• Responds to ALL leads forwarded within (3) business days or less.
• Enters sales orders and acts as a liaison for accounts payable, sales, customer, and respective partners.
• Actively handles updating of subscription information, correcting errors, adjusting renewal rates, contact info, and account designations. Offers informative suggestions on systems and operations enhancements.

• Fields and relays questions, problems, issues to technical support and notifies sales management of any outstanding issues.
• Responsible for the adjustment of subscriptions, either to extend or stop service of the product for various reasons; creates a plan for each case and establishes reasons for actions taken.
• Achieves an expert level of understanding regarding integration with EBSCO and partners’ products. Continues to grow and understand the competitive landscape and focuses on how to target and sell against competition.
• Completes all assignments requested by EBSCO Learning sales management that will aid in strategic selling efforts for EBSCO Learning.

• Travel: conference attendance and field visits to customer locations based on need.

Required Qualifications

• We have multiple roles available, depending on experience. At a minimum applicants must have the following:

• 3+ years of sales experience in relevant industries.
• 3+ years of proven sales track record achieving sales milestones and target goals.
• Proven ability to multitask, solution sell, and long term account planning and strategy.
• Excellent writing and presentation skills (native-equivalent fluency in speaking and writing English required).
• A team player who works well across groups and departments – an excellent collaborator.

Target Annual Compensation Range: $59,500 - $111,000 This Pay Target range includes a typical sales commission. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO). View more about EBSCO’s benefits here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.