Job details

TH Manufacturing Transformation Consultant

With the mission of "Unleashing the potential of the manufacturing industry," CADDi strives to create a world that can realize each manufacturer’s strength to create a flat, non-hierarchical relationship between customers and manufacturers.

We are challenging to transform the entire manufacturing supply chain from both upstream and downstream and to create an infrastructure that encourages companies with global potential to grow.

We welcome those who can share CADDi's mission, vision, and culture.

We are looking for an experienced Manufacturing Transformation Consultant for our B2B SaaS Product, “Drawer”, to build up our team.

The member in the position will be responsible for building operations in Thailand and developing strategies to maximize customer satisfaction and retention, and fostering strong relationships with our customers.

If you're passionate about manufacturing transformation/customer success and ready to make a significant impact on our startup's growth, we invite you to join us and lead our customer success efforts to new heights.

JOB RESPONSIBILITIES

· Pre-Sales activity as a team:

o Work closely with Field Sales member and provide trial or demo experience to enhance sales activities

o Analyze customer pain point and consider and introduce potential use case to solve their problem

· Customer Onboarding:

o Lead the onboarding process for new customers, ensuring a smooth transition and understanding of our manufacturing solutions.

o Collaborate with cross-functional teams to provide training and resources to customers..

· Account Management:

o Build and maintain strong, long-lasting relationships with key customer accounts.

o Understand customers' unique needs and challenges, and work to align our solutions with their goal.

· Customer Engagement:

o Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.

o Organize regular check-ins and reviews to assess customer satisfaction and product performance.

· Product Knowledge:

o Develop an in-depth understanding of our manufacturing products and services.

o Stay updated on industry trends and best practices to provide valuable insights to customers.

· Renewals and Upselling:

o Manage customer renewals and proactively identify opportunities for upselling or cross-selling our manufacturing and drawer solutions.

· Partnerships and Alliances:

o Identify strategic partnerships and alliances that can enhance our market presence and customer acquisition efforts.

· Reporting and Documentation:

o Maintain detailed records of customer interactions and feedback.

o Provide regular reports and updates to leadership on customer success efforts and outcomes.

· Other general project management

o Set and execute team goals and metrics (KGI/KPI)

o Coordinate department projects to meet deadlines

o Research and discover methods to increase customer engagement

o Build an open-communication environment for your team

o Monitor progress and submit performance reports

Qualifications

Proven 8-10 year work experience as customer success, solution consultant or related roles
Experience in the manufacturing or relevant industry
Bachelor/Master degree in Mechanical Engineering or related field
Thai Citizen only
In-depth understanding of the sales administration process
Excellent interpersonal and team management skills
Strong analytical, leadership and organizational skills
Numerical abilities and problem-solving attitude
Analytical and creative thinking
Exquisite communication and interpersonal skills
Strong phone presence and experience dialing dozens of calls per day
Excellent verbal and written communications skills
Professional English skill

Preferred Qualifications

Proven sales experience in software industry
Track record of over-achieving quota
Ability to multi-task, prioritize, and manage time effectively
Experience in business development, consulting, or digital transformation project
Japanese Language is plus but not required

Working hours

Monday to Friday 8:00 - 17:00 (Rest period: 12:00-13:00)

Salary increases & bonus

Salary review: twice a year

Allowances

In case visiting supply partners located outside of Bangkok for business reasons, the company will pay for transportation by reasonable means

Holidays

· Annual paid leave: 12 days

· Sick Leave

· Personal Leave

· Maternity Leave

· Military Service Leave

· Sterilization Leave

· Training Leave

Welfare

· Social insurance

· Annual health check-up

· Premium health insurance

· Provident fund

· Intensive training program (external or internal training courses, etc)

· Company awards

· Stock Options

· Hybrid work environment to be discussed if that is the best way to maximize the productivity and performance

· Others: Win Party, team building, etc

Average salary estimate

$62500 / YEARLY (est.)

min

max

$50000K

$75000K

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What You Should Know About TH Manufacturing Transformation Consultant, CADDi

At CADDi, our mission is all about "Unleashing the potential of the manufacturing industry," and we are on the lookout for a talented TH Manufacturing Transformation Consultant to help us make this vision a reality. This role is crucial as it involves building operations in Thailand, developing strategies that emphasize customer satisfaction, and nurturing strong relationships with key clients. As part of our dynamic team, you'll take the lead on customer onboarding for our innovative B2B SaaS product, "Drawer", ensuring our clients have a smooth and informative start. You'll collaborate with cross-functional teams to deliver exceptional training, engage proactively with customers for feedback, and identify improvement opportunities. This is an exciting chance to dive deep into the manufacturing industry, understand unique client challenges, and align our services to meet their goals. If you’re passionate about customer success and eager to drive meaningful change in manufacturing, your journey begins here. Plus, you’ll enjoy the support of a collaborative environment and be empowered to manage renewals, explore upselling opportunities, and foster strategic partnerships. With your leadership skills and a knack for analytical thinking, we know you’ll significantly contribute to our growth. Join CADDi, and let’s redefine the landscape of manufacturing together!

Frequently Asked Questions (FAQs) for TH Manufacturing Transformation Consultant Role at CADDi

What are the key responsibilities of a TH Manufacturing Transformation Consultant at CADDi?

As a TH Manufacturing Transformation Consultant at CADDi, your primary responsibilities will include leading customer onboarding processes, conducting regular account management, and engaging with customers to ensure satisfaction. You will also analyze customer pain points to introduce relevant solutions, train customers on our B2B SaaS product "Drawer," and maintain strong relationships to enhance customer retention and engagement.