Table Games Dealer - (Harrahs Joliet)

As a Table Games Dealer at Harrah's Joliet, your primary responsibilities will include conducting table games according to established procedures, handling cash and gaming chips accurately, engaging with guests to enhance their gaming experience, reporting any unusual occurrences to the Floorperson, and maintaining a welcoming atmosphere throughout your shift.

To become a Table Games Dealer at Harrah's Joliet, you must have prior dealing experience in games such as Roulette and/or Craps. Additionally, you need to be at least 21 years of age, possess a High School Diploma or equivalent, and maintain a broad knowledge of casino rules and regulations to ensure a secure gaming environment.

A Table Games Dealer at Harrah's Joliet can expect a fast-paced and dynamic work environment. This position involves long periods of standing, dealing with guests in vibrant settings, and working in areas that may have high noise levels and bright lights. It's important to be prepared for a lively atmosphere while maintaining a focus on providing excellent guest service.

At Harrah's Joliet, we believe in fostering our Team Members' growth through training and support. As a Table Games Dealer, you’ll receive on-the-job training that sharpens your skills in dealing and guest interaction, as well as ongoing opportunities for professional advancement within the Caesars Entertainment family.

Candidates considering a position as a Table Games Dealer at Harrah's Joliet should know that it requires a commitment to working in a vibrant environment. The role involves working shifts that can include evenings, weekends, and holidays, so flexibility is key to ensuring you can provide extraordinary service to our guests.

To ensure accuracy, it's crucial to develop a routine for handling cards and chips. Practice counting transactions out loud, maintain a clear line of sight with your table, and familiarize yourself with the payouts for each game. This attention to detail will help cultivate trust with your guests.

When addressing a difficult situation, it's important to stay calm and assess the matter. Whether it’s a guest dispute or a technical issue with the game, clearly communicate with your guests and involve a Floorperson if necessary. Keeping everyone informed and showing empathy is key in resolving conflicts.

Building rapport with guests can be achieved through friendly conversation, remembering their names and preferences, and being attentive to their needs. Smile often and engage with them by asking how they're enjoying their experience, creating a welcoming atmosphere.

To stay focused in a fast-paced environment, practice mindfulness techniques. Focus your attention on the game and the guests in front of you, blocking out distractions while keeping an eye on the overall gameplay. Taking deep breaths can help maintain your composure amid the hustle.

Ensuring compliance requires a thorough understanding of casino regulations and procedures. Regularly participate in training sessions and stay updated on industry guidelines. Always follow the established protocols when dealing with chips and requests from guests to maintain a secure gaming environment.

To handle requests efficiently, remain attentive and always listen carefully to what the guest is asking. Acknowledge their request, inform them of the process, and ensure timely service. Being proactive in addressing any potential needs will improve their overall experience.

Managing time during peak periods involves prioritizing efficiently. Familiarize yourself with the flow of the game, keep track of payouts, and anticipate players' needs. Clear communication with guests about wait times can also help manage expectations.

Excellent guest service means going above and beyond to create a memorable experience for each guest. This involves being friendly and engaging while ensuring accuracy and fairness in gameplay, making guests feel valued and appreciated throughout their visit.

Improving card dealing skills involves consistent practice. Use mock setups with friends or colleagues to simulate real game situations. Analyzing video recordings of your gameplay can also help identify areas for improvement and refine your techniques.

Adapting your approach requires keen observation. Pay attention to how different players interact, whether they prefer chatty banter or a more serious atmosphere. Tailoring your interaction based on their cues demonstrates your commitment to their experience and helps create a welcoming environment.