Customer Service Rep(05870) - 3319 Triana Blvd.

As a Customer Service Representative at DAKS, Inc, you will primarily manage incoming calls, assist in preparing food orders, and ensure that all customer inquiries are handled efficiently. Your tasks will include identifying customer needs, addressing complaints, and providing suitable solutions to enhance customer satisfaction. Maintaining high service standards will be a daily focus as you work to create a positive experience for every customer.

To qualify for the Customer Service Representative role at DAKS, Inc, you should possess excellent communication and organizational skills. While the minimum age requirement is 16 years, a strong ability to multitask, prioritize effectively, and manage time will set you apart. If you have a passion for customer service and a friendly demeanor, you’ll fit right in!

Absolutely! DAKS, Inc prioritizes employee growth. Many of our franchise leaders started in roles just like the Customer Service Representative position, which serves as a great stepping stone. With our commitment to mentorship and development, you will have numerous opportunities to explore career pathways within the organization and advance to management and beyond.

At DAKS, Inc, all team members, including Customer Service Representatives, are eligible for multiple benefits based on hours worked. These include discounts on menu items, a safe workplace environment, support for career advancement, and additional benefits that depend on your working hours. Balance and flexibility are key, as well!

A typical day as a Customer Service Representative at DAKS, Inc involves a mix of managing phone calls, assisting customers in placing orders, and ensuring cleanliness and organization in the store. You will interact with customers face-to-face and over the phone, resolving any issues they may encounter. Being adaptable and maintaining a positive attitude will help you thrive in this vibrant environment!

When handling customer complaints, it’s essential to listen actively and empathetically. I would acknowledge the issue, apologize for any discomfort the customer faced, and then ask clarifying questions to understand the problem fully. From there, I would provide a solution, whether it’s correcting an order or offering a discount, ensuring they feel valued and satisfied with the resolution.

In a fast-paced environment, I prioritize tasks by assessing their urgency and importance based on customer needs. I start with immediate inquiries or complaints, ensuring the first-come, first-served policy is maintained. Having a clear sense of urgency helps me balance multiple responsibilities, ensuring that both customers and the team are well-supported.

Certainly! There was an instance when a customer received the wrong order. Instead of just correcting it, I ensured that they received their correct meal within a short time and also offered them a complimentary drink as a gesture of goodwill. The customer appreciated the extra effort, and it turned into a really positive experience for both of us.

Excellent customer service stems from understanding and meeting customer needs with a positive attitude. It’s about being attentive, adaptable, and making customers feel valued through genuine interactions. Promptness, problem-solving skills, and following up after their queries are also crucial in leaving a lasting impression.

If faced with overwhelming calls and orders, I would first take a deep breath to stay calm, then prioritize by addressing the most urgent issues first. I believe in communicating with my team to ensure we’re collaboratively managing the workload. If necessary, I’d inform customers of any delays while ensuring they know their needs will be attended to promptly.

I would approach the coworker privately, expressing my concerns in a respectful manner. By offering support and sharing how I can help, I’d encourage open communication about how we can work together to improve our performance. It’s important to foster collaboration and build a positive team atmosphere.

I possess strong communication skills, which are essential for effectively interacting with customers and team members. Additionally, my organizational skills help me manage multiple tasks without compromising service quality. I'm also an empathetic listener, enabling me to address customer needs and concerns with care and attentiveness.

To stay motivated during repetitive tasks, I often set small, achievable goals to create a sense of accomplishment. Additionally, I remind myself of the positive impact my work has on our customers. Engaging with my coworkers can also break the monotony and make tasks more enjoyable.

I believe in proactive learning. I would familiarize myself with new products by attending training sessions, reading internal updates, and utilizing any resources provided by DAKS, Inc. Trying out the products myself helps me personally recommend them to customers, ensuring I have firsthand knowledge.

I’m excited about the opportunity to work at DAKS, Inc because I admire your commitment to customer satisfaction and employee growth. The chance to be part of a leading pizza company where I can learn and apply my skills while contributing to a positive team environment is very appealing to me!