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Account Executive

It’s fun to work in a company where people truly BELIEVE in what they are doing!  We’re committed to bringing passion and customer focus to the business and we are now on the lookout for another employee to our Sales Team in MEA. We are looking for a passionate, process-driven sales professional with the ability to lead with insight, take control of the customer conversation, and evangelize the Calabrio message.

What you’ll be doing: 

  • Responsible for the achievement of associated territory sales quotas: software and services
  • Uncover, develop and lead all sales activities for the sale of Calabrio products; additional applications, and cross sell within the existing customer base
  • Continually build a strong sales pipeline of well-qualified revenue opportunities
  • Responsible for developing and maintaining strong relationships with a high level of trust with key decision-makers
  • Develop and execute an account plan for each customer, including strategy, actions, timeframes, milestones, and responsibilities
  • Effectively manage opportunities through Salesforce.com
  • Exhibit strong strategic thinking, initiative, and leadership skills
  • Direct sales experience in a fast-growing high technology company
  • B2B software and/or technology direct sales experience in WFO/Call Center industry preferred
  • Must be able to deliver excellent presentations in person and via phone conference calls
  • Strong communication skills with the ability to translate complex technical concepts into business terms and communicate the business value
  • Proven ability to follow process-driven sales
  • Must demonstrate an ability to prospect within the end-user community
  • Accurate and dependable forecasting
  • Excellent time management, decision-making, and organization skills
  • Highly motivated, results-oriented
  • Fluency in Arabic is preferred
  • Ability to travel 50%

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

Ready for Exponential Career Opportunities? Apply now

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CEO of Calabrio
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What You Should Know About Account Executive, Calabrio

Are you ready to take your sales career to the next level? As an Account Executive at Calabrio, you’ll be at the forefront of our mission to deliver exceptional value to our clients in the MEA region. We’re all about passion and customer focus, and we’re thrilled to welcome a new member to our sales team. In this role, you'll be responsible for achieving sales quotas by leading the charge in the sale of Calabrio’s innovative software products and services. Your ability to engage with decision-makers and cultivate lasting relationships will be key to developing a strong pipeline of sales opportunities. You’ll get to craft and execute unique account plans that give you the chance to showcase your strategic thinking and leadership skills while managing all sales activities seamlessly through Salesforce.com. Our ideal candidate has solid direct sales experience, especially in the fast-paced B2B software or technology sectors. If you’re fluent in Arabic and passionate about technology, you’ll stand out even more! At Calabrio, we’re proud of our inclusive and diverse culture that promotes mutual respect and innovation. We believe that a balanced work-life dynamic contributes to overall success, so we offer great benefits and career development opportunities to help you thrive. If this sounds like a journey you’re excited to embark on, don’t wait—apply now and help us continue to inspire creativity as an Innovator with Purpose!

Frequently Asked Questions (FAQs) for Account Executive Role at Calabrio
What are the responsibilities of an Account Executive at Calabrio?

As an Account Executive at Calabrio, your main responsibilities include achieving your territory sales quotas, developing a robust sales pipeline, and maintaining strong relationships with key decision-makers. You will also develop and execute account plans tailored to each customer, manage sales opportunities through Salesforce.com, and deliver engaging presentations to communicate our product's business value.

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What qualifications do I need to apply for the Account Executive role at Calabrio?

To qualify for the Account Executive position at Calabrio, candidates should have direct sales experience, ideally in B2B software or the technology sector, particularly within the WFO/Call Center industry. Excellent communication skills, strategic thinking, and fluency in Arabic are preferred. A strong understanding of process-driven sales and experience using Salesforce.com are also beneficial.

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How does Calabrio support career development for Account Executives?

Calabrio prioritizes career development for its Account Executives through comprehensive training programs, mentorship opportunities, and a supportive work environment. We believe in helping our employees achieve personal and professional success, providing the tools and resources necessary for you to advance in your career.

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What is the company culture like at Calabrio for an Account Executive?

Calabrio fosters a vibrant company culture characterized by openness, accountability, and collaboration. As an Account Executive, you will be part of a diverse team that values mutual respect and creativity, ensuring a work environment free from discrimination and harassment of any kind.

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What are the travel expectations for the Account Executive position at Calabrio?

For the Account Executive role at Calabrio, candidates should be prepared for about 50% travel. This travel is essential for meeting clients, conducting presentations, and building relationships within your territory, providing you with the opportunity to represent Calabrio's interests effectively.

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Common Interview Questions for Account Executive
How do you approach building relationships with key decision-makers in sales?

Building relationships with key decision-makers involves understanding their needs, being proactive in communication, and showing genuine interest in their business. Show candidates how to research their backgrounds, engage them with relevant insights, and follow up persistently while adding value at each interaction.

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What strategies do you use to manage your sales pipeline effectively?

Effective sales pipeline management requires regular reviews and updates of leads, setting priorities based on the potential value of each opportunity, and utilizing CRM tools like Salesforce.com. Emphasize the importance of tracking customer engagement throughout the sales process to ensure a systematic approach.

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Can you give an example of how you handled a difficult sales negotiation?

In your response, provide a specific example of a tough negotiation, highlighting your problem-solving skills, empathy, and the tactics used to reach a fair agreement. This demonstrates your ability to handle pressure while maintaining professionalism and rapport with the client.

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What is your experience with forecasting sales accurately?

When answering this question, emphasize the importance of historical data and trends, staying informed about market changes, and communicating consistently with your team to predict future sales. Showcase your critical thinking behind forecasts and how you adjust strategies based on insights gained.

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How do you ensure you stay organized with multiple accounts?

Maintaining organization with multiple accounts requires effective use of task management tools, setting reminders for follow-ups, and structuring your day efficiently. Share strategies you employ, such as prioritizing high-potential leads and routinely reviewing your account plans.

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What techniques do you use to deliver impactful sales presentations?

Demonstrate knowledge of creating visually engaging presentations, tailoring your message to your audience's needs, and practicing to ensure clarity and confidence. Stress the importance of storytelling in presentations to connect emotionally with your audience.

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Describe a time when you successfully crossed sold within an existing customer base.

Use a specific example where you identified additional needs in an existing account, articulated the extra value of the solutions, and gained the trust of the customer to proceed with upselling. This illustrates your ability to think creatively and enhance customer satisfaction.

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How do you adapt your sales strategy based on customer feedback?

Adaptability is crucial in sales; explain how you collect and analyze customer feedback. Share specific instances where you changed your sales strategy based on this feedback to better meet customer needs, demonstrating your commitment to customer satisfaction.

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What role does teamwork play in your sales success?

Discuss your experience collaborating with team members, showcasing that sales is often a collective effort. Illustrate how sharing insights, strategies, and customer intelligence within the team can lead to greater success and stronger results.

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How do you stay motivated during the sales process?

Sharing personal motivation techniques can resonate well, such as setting personal goals, celebrating small wins, and keeping track of progress. Highlight the importance of a positive mindset and surrounding yourself with inspiring colleagues to uplift your spirits.

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Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combin...

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Full-time, remote
DATE POSTED
December 18, 2024

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