No Relocation Assistance Offered
# 152234 - Kansas City, Kansas, United States
Note: This is an evergreen requisition.
If and when there is a job opening, the Company will contact only those individuals who have submitted resumes that match the skills, experience, and other requirements of the job opening. These candidates will receive an invitation link to apply to the specific job and must apply again in order to be considered for it.
Colgate-Palmolive is constantly seeking the best talent to join our team. Submit your application so we can stay in touch and let you know when we are hiring for this specific position.
Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?
If this is how you see your career, Hill’s Customer Experience Engagement Center is the place to be!
Hill’s Pet Nutrition is a multi-billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet and Science Diet brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.
An agent is responsible for delivering an exceptional customer experience to Hill’s customers assisting Consumers, Veterinary Clinics, and Neighborhood Pet Stores with inquiries and concerns on product(s) and program(s) through phone calls, emails, chats, letters, and social media interactions to build and increase Hill’s loyalty and retention. Additionally, this role helps resolve technical issues, troubleshooting orders.
This is a hybrid position Monday - Friday with 2 shifts between the hours of 8:00am - 5:00pm. Based on the area you are assigned, you can be assigned in-office days on Monday/Tuesday or Wednesday/Thursday. The current office location is Topeka, KS but we will be relocating to Overland Park in Kansas City by the end of 2023.
What you will do
Agent roles will be responsible for tasks, including the following:
Below provides a brief overview of the specific agent roles offered in Hill’s Customer Experience Service Center.
Consumer Affairs Agent
Answering consumer product questions and addressing both praise and complaints regarding product(s) and services. Agents protect the company when handling high risk complaints (pet ill, foreign material etc.). This team gains a deep understanding of our products and supports consumers in their Hill’s feeding experience.
Platform Agent
Successfully manages interactions with Consumers and Veterinary Clinics by providing assistance on consumer facing platforms by addressing inquiries and complaints regarding Hill’s platform program(s) and product(s).
Service Agent
Successfully manages interactions with Veterinary Clinics and Neighborhood Pet Store by providing support to Hill’s online business facing platforms addressing inquiries and complaints, as well as providing assistance in order management and maintaining account information.
Flex Agent
This position supports expected high-volume periods. It is an exciting way to gain insight on the Department and gain a better understanding of the three departments. You must be willing to work cross functionally within any of the agent roles. The duration of the flex contract is nine months, A flex agent has a specific hiring bonus plus a secondary payout with strong performance. The position includes benefits and receives a quarterly allocation of time-off. Flex agents have the opportunity to apply for a permanent position within 30 days of the contract end date.
Basic Qualifications
Preferred Qualification
Expected Area of Skills
Salary Range $36,000 - $43,000 USD
Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive
offers a performance based bonus and competitive benefits package.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.
Work that matters, fueled by passion for pets! At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.
HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.
To help enrich and lengthen the special relationship between people and their pets.
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