Call Center Agent - job 1 of 2

Job Description

The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

• Answering and efficiently handling or Directing incoming calls
• Maximizing opportunities to confirm room, dinner and show reservations sales
• Inputting room, restaurant and show reservations in the appropriate computer systems
• Providing callers with necessary confirmation
• Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
• Listening and documenting information accurately while on calls
• Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed

Qualifications

• Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
• Willingness to work a flexible schedule that varies according to business needs
• Reading and communicating (writing and speaking) fluently and professionally in English
• Knowledge of languages additional to English is preferred
• Minimum of one year work experience in a high-volume call center
• Proficient in MS Office & able to type at least 30 WPM
• Requires the ability to work efficiently and within a team environment
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

Additional Information