Product Specialist Advisor

As a Product Specialist Advisor at Camping World, your primary responsibilities include interacting with customers to identify their specialized product needs, providing detailed price estimates for installations, scheduling appointments, and maintaining updated logs of customer interactions. You'll also work closely with the service team to ensure an exceptional customer experience, inspect vehicles for proper part orders, and ensure a safe and clean environment for everyone.

To be considered for the Product Specialist Advisor role at Camping World, a high school diploma or GED is preferred. Ideally, candidates will have at least one year of sales experience and some familiarity with RVs or camping products. Additionally, strong organizational skills, the ability to effectively communicate with customers, and a valid driver's license may be required. Familiarity with service department procedures can also be beneficial.

Yes! Camping World offers part-time positions for the Product Specialist Advisor role. While full-time associates enjoy a comprehensive benefits package, part-time associates also have access to dental and vision coverage, allowing flexibility to meet your work-life balance needs.

While specific pay rates can vary, Camping World provides competitive compensation for the Product Specialist Advisor role along with several enticing benefits including Paid Time Off, a 401(k) plan, and employee discounts. Additionally, there are opportunities for tuition reimbursement and on-the-job training!

As a Product Specialist Advisor, you'll find numerous opportunities for personal and professional growth at Camping World. You'll receive hands-on training, engage with mentors, and have chances to cross-train in different roles. This creates an excellent environment for advancing your career in sales or even exploring specialized roles in the RV and camping industry.

It's essential to listen actively to the customer's concerns, validate their feelings, and seek to understand their needs. By remaining calm and offering solutions tailored to their questions about products and services, I can turn a potentially negative experience into a positive one.

In a previous sales role, I identified that a customer was looking for a basic camping product. I took the opportunity to present them with an upgraded option that had additional features, explaining how it would benefit them during their camping trips. This led to the customer making the purchase, and they expressed appreciation for the recommendation.

I employ several strategies such as using digital tools for scheduling and organizing tasks. I prioritize daily logs and maintain a clear system for tracking customer interactions, ensuring I can follow up promptly and efficiently. This helps me keep all details at my fingertips.

Camping World is the nation's largest retailer of recreational vehicles and related products. They've built a reputation for providing high-quality service and a diverse range of camping products, making it a great place for camping enthusiasts to find everything they need for outdoor adventures.

I carefully inspect the vehicle and listen to the customer's description of their needs before placing an order. Double-checking product specifications and maintaining communication with the service team ensures that no detail is overlooked, giving the customer confidence in their purchase.

The cornerstone of excellent customer service is effective communication, which involves not just listening to the customer but also being transparent about what they can expect. Building rapport, understanding their unique needs, and consistently delivering solutions leads to satisfied customers and long-term loyalty.

In such cases, I prioritize open communication with both customers and the service team. I assess available resources and adjust schedules as needed while keeping customers informed of any changes. Organization is key to managing multiple tasks efficiently.

I'm passionate about camping and the outdoor lifestyle, and I want to help fellow enthusiasts have the best experience possible by assisting them in selecting the right products. Working at Camping World allows me to combine my love for camping with my expertise in sales and customer service.

My sales style revolves around being consultative. I aim to understand the customer's needs thoroughly and offer tailored recommendations rather than simply pushing a product. This approach results in satisfied clients and meaningful relationships.

I'm experienced with various CRM software, scheduling tools, and inventory management systems that help manage customer inquiries and installations. My tech-savviness allows me to enhance my efficiency and provide better service to customers.