Technical Writer

Canadian Bank Note Company (CBN) is a trusted leader in secure technology solutions for governments and businesses worldwide. The company operates across various business domains, including currency production, border security, civil identity, driver identification and vehicle information, excise control, lottery and charitable gaming.

Our 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We pride ourselves on fostering a supportive and collaborative work environment, where employees are valued for their contributions and encouraged to grow professionally.

At CBN we seek long-term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

• An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees;
• Best-in-class health, medical, and life insurance benefits;
• Access to virtual and telehealth services and apps; and
• Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.

Internal Job Title: Technical Writer
Job Type: Permanent, Full-Time
Job Location: Ottawa, ON
Work Model: Hybrid

Position Summary

We are seeking a Technical Writer to create, edit, and maintain clear and concise technical documentation for our products, systems, and processes. This role requires a strong understanding of technology and the ability to translate complex technical information into user-friendly documentation. The ideal candidate will collaborate with engineers, developers, and subject matter experts (SMEs) to produce high-quality content that supports end-users, developers, and internal teams.

Responsibilities

Documentation Development & Maintenance

• Create and maintain user guides, manuals, online help content, FAQs, API documentation, and troubleshooting guides.
• Develop instructional materials for technical and non-technical audiences.
• Ensure documentation aligns with branding, style guidelines, and company standards.

Collaboration & Content Gathering

• Work closely with engineers, developers, product managers, and support teams to gather technical information.
• Conduct interviews, research, and hands-on testing to understand system functionality.
• Translate complex technical concepts into easy-to-understand documentation.

Editing & Quality Assurance

• Review, edit, and proofread documentation for accuracy, clarity, and consistency.
• Ensure documentation is up to date with product releases and system updates.
• Maintain document version control and ensure compliance with industry standards.

Content Delivery & Management

• Publish documentation using content management systems (CMS), wikis, and collaboration tools.
• Organize and categorize information for easy access and searchability.
• Gather user feedback to improve documentation effectiveness.

Knowledge, Skills, and Experience

Education & Certifications

• Bachelor’s degree in Technical Writing, Communications, Computer Science, or a related field.
• Certifications such as Certified Professional Technical Communicator (CPTC) are an asset.

Technical Concepts & Methodologies

• Knowledge of technical writing principles and structured writing (DITA, Markdown, XML).
• Understanding of software development processes and API documentation.
• Familiarity with Agile methodologies and DevOps environments.

Soft Skills & Competencies

• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to work independently and manage multiple projects.

Experience

• 2-5 years of experience in technical writing, documentation, or a related field.
• Experience using documentation tools.

Technical Environment

• Documentation Tools: Microsoft Word (Expert Level), Excel, PowerPoint, Adobe Acrobat, Confluence, other.
• Media Editing Tools: SnagIt, Camtasia, Visio, PhotoShop.
• Content Management Systems (CMS): SharePoint, OneDrive.
• Project Management Tools: Jira

Mandatory Requirements

• Language: Fluency in English (reading, writing, speaking)
• Clearance: Ability to obtain (in a timely manner) and maintain Government of Canada Reliability (Level I) clearance

Canadian Bank Note Company (CBN) is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

We provide equal employment opportunities to all individuals, including women, Indigenous Peoples, persons with disabilities, visible minorities, and members of the 2SLGBTQ+ community. Our commitment to equity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and development. As part of our commitment to providing an inclusive, barrier free selection process, we ask that if you are contacted regarding the competition for this position, you advise the interview coordinator or any accommodation measures you may require.

At CBN, we value the unique perspectives and experiences that each employee brings to our organization, and we are committed to maintaining a workplace that reflects the diverse communities we serve. We believe that diversity and inclusion drive innovation and success, and we strive to create an environment where every employee can thrive and contribute to our collective goals.