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Business Manager - U.S. Card

Business Manager - U.S. Card

Summary:  

As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. 

 

General Responsibilities:  

  • Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands 

  • Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One 

  • Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics 

  • Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies 

  • Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis 

  • Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently 

  • Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability 

  • Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management 

  • Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business 

  • Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results 

  • Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills 

  • Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment 

  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus 

 

Basic Qualifications:  

  • Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)  

  • At least 2 years of experience in analysis 

 

Preferred Qualifications:  

  • Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering 

  • 5+ years of experience in analysis 

  • 2+ years of experience in financial services 

  • 1+ year of experience in consulting 

  • 2+ years of experience in people management 

 

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $158,400 - $180,800 for Business Manager


 

Richmond, VA: $144,000 - $164,400 for Business Manager


 

New York, NY: $172,800 - $197,200 for Business Manager


 

Chicago, IL: $144,000 - $164,400 for Business Manager


 


 


 


 


 


 


 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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Average salary estimate

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$158400K
$180800K

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What You Should Know About Business Manager - U.S. Card, Capital One

Join Capital One as a Business Manager for U.S. Card in McLean, VA, where you'll leverage your strategic and analytical skills to tackle significant challenges and drive the company forward. Collaborate with a stellar team of professionals to create and implement impactful business strategies that enhance growth and profitability, particularly in the dynamic landscape of consumer and regulatory demands. In addition to leading and mentoring a small team of analysts, you will be integral in developing product and pricing strategies that meet consumer needs. This role also involves directing consumer marketing initiatives and innovating customer experiences. You’ll dive deep into credit risk analysis to improve credit performance through robust models and hypothesis testing. Your responsibilities will include managing several projects concurrently while working closely with various teams across the organization to enhance service quality and profitability. You should possess a strong foundation in analytics, paired with excellent decision-making skills and the ability to communicate effectively with stakeholders at all levels. If you are excited about innovation and eager to thrive in a fast-paced environment, this role could be the perfect fit for you.

Frequently Asked Questions (FAQs) for Business Manager - U.S. Card Role at Capital One
What are the responsibilities of a Business Manager at Capital One?

As a Business Manager at Capital One, your responsibilities will include developing business strategies to drive growth and profitability, managing and mentoring analysts, and leading marketing efforts for various products. You will also focus on product development, credit risk analysis, and collaborating with cross-functional teams to enhance service quality and profitability.

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What qualifications do I need to apply for the Business Manager position at Capital One?

To qualify for the Business Manager role at Capital One, you should have a Bachelor’s Degree in a quantitative field along with at least 2 years of experience in analysis. Preferred qualifications include a Master’s Degree and extensive experience in financial services and people management.

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How does Capital One support career growth for Business Managers?

Capital One is committed to fostering career growth by promoting continuous learning, offering mentorship opportunities, and encouraging innovation among Business Managers. You’ll work in a collaborative environment that values your input and offers challenges that help you develop your skills further.

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What analytics skills are essential for a Business Manager at Capital One?

Essential analytics skills for a Business Manager at Capital One include a strong quantitative orientation, the ability to analyze consumer trends, and proficiency in creating risk models. These skills are vital for making informed decisions and driving business effectiveness.

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What is the work environment like for a Business Manager at Capital One?

The work environment for a Business Manager at Capital One is collaborative and fast-paced, filled with opportunities to take on new responsibilities. You’ll be part of a team that values innovation and strategic thinking, enabling you to thrive in a dynamic business setting.

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Common Interview Questions for Business Manager - U.S. Card
What strategies would you employ to drive growth in your team as a Business Manager?

When answering this question, emphasize the importance of data-driven decision-making. Discuss your approach to analyzing market trends and consumer behavior, and how you would implement innovative strategies that align with business objectives.

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Describe a time you led a team to achieve a significant goal.

Use the STAR method to illustrate your leadership skills effectively. Outline the Situation, Task, Action, and Result, focusing on how you motivated your team and the positive impact it had on overall performance.

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How do you prioritize tasks and projects as a Business Manager?

Discuss your prioritization framework, which might include assessing project impact, alignment with strategic goals, and resource availability. Emphasize your ability to balance short-term needs with long-term objectives.

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What is your experience with credit risk management?

Share specific examples of your experience in credit risk management, including your role in developing risk models or analyses. Highlight any successful initiatives you undertook that led to improved credit performance.

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Can you describe how you utilize analytics in your decision-making process?

Provide examples of using analytics to inform business decisions. Discuss specific tools or methodologies you have used and how these analytics helped optimize outcomes for your projects or team.

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How would you approach mentoring a junior analyst on your team?

Express your belief in the value of mentorship and skill development. Describe your approach to providing constructive feedback, offering opportunities to learn, and fostering a supportive environment for growth.

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What do you consider when developing a new product strategy?

Talk about your process for conducting market research, understanding customer needs, and analyzing competitors. Stress the need for aligning product strategy with the company’s overall goals and customer preferences.

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How do you handle conflicts within your team or with cross-functional partners?

Approach this question by outlining your conflict resolution strategy, emphasizing communication, empathy, and collaboration to find mutually agreeable solutions while maintaining a positive work environment.

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What is your experience in managing multiple projects simultaneously?

Share your experiences and techniques for managing multiple projects, such as using project management tools or methodologies. Highlight your ability to remain organized and responsive to shifting priorities.

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Why do you want to work as a Business Manager at Capital One?

Reflect on Capital One's core values and align them with your professional goals. Discuss what excites you about working in financial services, the potential for innovation, and how you can contribute to Capital One’s success.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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DATE POSTED
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