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Sr. Product Operations Analyst - Capital One Software (Remote) - job 1 of 3

Locations: US Remote, United States of AmericaSr. Product Operations Analyst - Capital One Software (Remote)Product ManagementProduct Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for youIn this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:• Human Centered• You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design• You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test• Business Focused• Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs• You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk• Technology Driven• You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology• You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers• You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy• Transformational Leadership• By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams• You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expertIn this role you will:• Be responsible for ensuring new product features are launched smoothly and will help to maintain that product processes are well managed and meet high standards.• Work every day to help the product management team create products users love• Be operationally focused on B2B SaaS products by optimizing where product intersects with engineering, design, and customer success to facilitate new product development from idea to execution to release• Support activities that ensure Capital One Software remains well managed (e.g. Audit)• Orchestrate the release of all features to customers by developing rollout plans to enable Go To Market and successful adoption of features• Manage the process to define and deliver a product strategy and roadmap• Regularly meet with key stakeholders to monitor progress, ensuring commitments and priorities are met• Drive continuous improvement to the engagement models between product, engineering and business stakeholders teams​We want you if you are:• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationshipsBasic Qualifications:• Bachelor’s degree or military experience• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineeringPreferred Qualifications:• Bachelor’s degree in computer science or engineering• 1+ years translating business strategy or analysis into consumer facing digital products• 1+ years of experience working on core product platforms powering digital experiences• 1+ years working with cross functional teams as a product owner in an agile development process• 1+ years experience using Agile/Scrum/Sprint methodology or of software development management methods• 1+ years experience in B2B SaaS go to market operations• 1+ years experience with data analysis or business intelligence toolsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $97,200 - $110,900 for Sr. Associate, Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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What You Should Know About Sr. Product Operations Analyst - Capital One Software (Remote), Capital One

If you're ready to take your career to the next level, Capital One is seeking a talented Sr. Product Operations Analyst to join our dynamic team! Working remotely, this role allows you to dive deep into the world of product management, where creativity meets technology, and strategy meets execution. At Capital One, we believe that product management is more than a role; it’s a vibrant craft that continually challenges the status quo. In this position, you will be pivotal in ensuring our new product features launch seamlessly, enhancing the customer experience for millions. Your day-to-day will involve collaborating with tech teams to outline comprehensive acceptance criteria and transforming business epics into actionable user stories. Your analytical mindset will be crucial as you assess data to ensure our products deliver genuine value and meet customer needs. You’ll not just manage product operations; you'll shape the future of B2B SaaS by optimizing product development and ensuring high standards through meticulous process management. With opportunities to partner with cross-functional teams consisting of designers, data scientists, and stakeholders, you’ll truly become a product expert, driving continuous improvement and a shared vision across the organization. If you’re intellectually curious, passionate about user-centered design, and enjoy working as part of a collaborative team, then this position at Capital One might just be the perfect fit for you!

Frequently Asked Questions (FAQs) for Sr. Product Operations Analyst - Capital One Software (Remote) Role at Capital One
What are the main responsibilities of a Sr. Product Operations Analyst at Capital One?

As a Sr. Product Operations Analyst at Capital One, your primary responsibilities include ensuring seamless product feature launches, optimizing product development processes, and managing risk through effective feature prioritization. You'll focus on B2B SaaS products, collaborating with cross-functional teams to define and deliver product strategies and roadmaps.

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What qualifications are required for the Sr. Product Operations Analyst position at Capital One?

Candidates applying for the Sr. Product Operations Analyst position at Capital One should have at least a bachelor's degree, along with either one year of experience in product management, product design, agile delivery, or related fields. Preferred qualifications include a degree in computer science or engineering and experience working with digital consumer-facing products.

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How does Capital One support career growth for Sr. Product Operations Analysts?

Capital One is invested in the growth of its employees, offering comprehensive training and development programs. As a Sr. Product Operations Analyst, you'll grow your skills in areas like human-centered design, technology-driven solutions, and transformational leadership, preparing you for greater responsibilities within the company.

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What skills are essential for success as a Sr. Product Operations Analyst at Capital One?

Essential skills for success in the Sr. Product Operations Analyst role include strong analytical abilities, excellent communication and influencing skills, organizational skills, and a focus on customer-centric solutions. Being a proactive team player who can navigate ambiguity is also crucial.

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What kind of work environment can a Sr. Product Operations Analyst expect at Capital One?

At Capital One, a Sr. Product Operations Analyst can expect a supportive, collaborative work environment that promotes diversity and inclusion. The company emphasizes agility, allowing for flexibility and innovation, making it a great place for those passionate about building user-centric products.

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Common Interview Questions for Sr. Product Operations Analyst - Capital One Software (Remote)
Can you describe your experience with managing product launches as a Sr. Product Operations Analyst?

When answering this question, focus on specific examples where you coordinated product launches. Discuss your approach to ensuring timely rollouts, how you collaborated with different teams, managed timelines, and prioritized tasks effectively to achieve successful product launches.

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What strategies do you use to gather and analyze user feedback for product improvement?

Describe the methodologies you utilize to collect user feedback, such as surveys, interviews, or usability testing. Explain how you analyze that feedback and integrate it into product iterations to enhance user experiences, demonstrating your experience in user-centered design.

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How do you prioritize tasks when managing multiple product features?

Emphasize your prioritization framework, whether it’s based on customer impact, business value, or aligned goals. Illustrate your process by providing examples of how you weighed competing priorities and ensured effective collaboration to manage timelines and stakeholder expectations.

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What role does data analysis play in your approach to product management?

Talk about the importance of data analysis in understanding user behavior and impact assessments. Give examples of how you've leveraged data to inform decisions, track progress, and adjust strategies to meet business objectives effectively.

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Can you give an example of a challenging product management problem you faced and how you resolved it?

Share a specific situation where you encountered a significant challenge related to product management. Detail the steps you took to identify the root cause, the actions you implemented to resolve the issue, and the positive outcome that followed.

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How do you foster collaboration among cross-functional teams?

Illustrate your communication strategies and techniques for building strong relationships with team members across different functions. Highlight ways you facilitate knowledge sharing, address conflicts, and ensure alignment towards a common product vision.

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What is your experience with agile development practices?

Discuss your familiarity with agile methodologies and your hands-on experience working with Scrum or Kanban frameworks. Explain how you contributed to agile ceremonies, adapted to changes in scope, and maintained a focus on delivering incremental value.

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How do you handle feedback or criticism regarding product decisions?

Reflect on your approach to receiving feedback by emphasizing open communication and a growth mindset. Explain how you assess feedback objectively and leverage it to improve future product decisions, showcasing your adaptability.

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What tools or software do you typically use for product management?

List the product management tools you’ve used (like JIRA, Trello, or Asana) and explain how they help streamline your workflow. Discuss how these tools aid in tracking progress, facilitating communication, and prioritizing tasks effectively.

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What do you believe is the key to developing a successful product strategy?

Discuss elements you consider crucial for a successful product strategy, such as comprehensive market research, understanding customer needs, and aligning business objectives. Provide an example where your strategic approach led to a successful product outcome.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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Full-time, remote
DATE POSTED
December 13, 2024

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