Site Reliability Engineering Manager (SRE)

CaptivateIQ is a leading sales commission platform — recognized by industry analysts, including Forrester, as well as reputable marketplaces like G2. We are trusted by category leaders and innovators like Gong, Lattice, and DataRobot.

With backing from Sequoia, Accel, ICONIQ, and other leading investors, CaptivateIQ is on a mission to enable every company to take control of commission management.

Come and see why Glassdoor and Comparably have recognized CaptivateIQ as a best place to work!

About the role:

Behind every great software company is the team building it. We are an engineering team of multicultural, highly collaborative, fully distributed, humble learners. We pride ourselves on building best-in-class products powered by innovative technologies.

SRE is part of the RIQ (Reliability, Infrastructure and Quality) engineering pillar here at CaptivateIQ. Specifically, the SRE team is responsible for the infrastructure that acts as the foundation of our products. We’re shifting left so our engineering teams can be self-sufficient in delivering and operating the product. SRE also owns observability tools, which are relied on across engineering to make sure our user experience remains great. Finally, SRE maintains a close partnership with the Quality Engineering team, who own Release Engineering and Quality Assistance.

The person in this role will have the ability to influence our technical direction, and practices for scaling as we work to deliver the next generation of products to our customers. You should be able to help the engineering organization understand how applying SRE principles like SLOs, load shedding and addressing toil can help make our product more resilient and create more space for our teams to work on important work. You don’t shy away from digging into tricky problems with your colleagues, and working with them to figure out the best path forward.

• Recruit, inspire, manage and grow a team of 4 SREs
• Mentor the professional development of each engineer through personal and performance management and coaching.
• Lead the team in designing, building, and maintaining infrastructure that allow CaptivateIQ to continue to delight our customers.
• Work closely with engineering leadership to define objectives and strategy to set the direction for the SRE team.
• Build and evangelize best practices, high engineering and security standards, and continuously improve our codebases and processes.
• Participate in the Incident Manager On-Call (AKA IMoC) rotation to provide our engineers on-call support.

• 7+ years SRE/DevOps/Cloud Engineering experience in a SaaS environment
• 3+ years of people management and hands-on engineering management for a multi-national team
• Exceptional interpersonal and written communication skills
• Experience managing cloud costs;
• Experience with FinOps would be a plus.
• Experience building and scaling web applications and data-intensive applications
• Past hand-on experience using Python, Terraform and/or Golang
• Previous experience in a high growth, startup company preferred
• Experience managing a distributed engineering team. The CaptivateIQ’s SRE team is located between the US midwest and in Europe.

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• One time work from home stipend & annual stipends for professional development and caretaking 
• Virtual team lunches to keep you connected
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

• Only emails from @captivateiq.com should be trusted.
• We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment in order to be considered for a position.
• Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
• Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.