Business Office Manager

As a Business Office Manager at Caraday Healthcare, your key responsibilities include maintaining financial records, reconciling Resident Trust Fund accounts, tracking Medicaid applications, and communicating effectively with residents and families. You will also handle collection efforts and accurately process claims to various payers.

To be a Business Office Manager at Caraday Healthcare, you need a high school diploma or G.E.D., with two years of college-level accounting courses or equivalent experience. Additionally, one to two years of accounts receivable or bookkeeping experience in the healthcare industry is preferred.

The Business Office Manager at Caraday Healthcare plays an essential role in patient satisfaction by ensuring effective communications with residents and families. Your ability to handle financial transactions efficiently and maintain confidentiality fosters trust and reassurance among the residents.

Preferred experience for the Business Office Manager role includes familiarity with American Health Tech and CASAMBA, along with a solid understanding of the healthcare industry. Experience specifically in billing Medicaid is highly advantageous.

The work schedule for a Business Office Manager at Caraday Healthcare varies. You'll typically be assigned shifts that may include evenings, weekends, and some holidays, ensuring that the office operates smoothly at all times.

To manage your time effectively as a Business Office Manager, prioritize tasks based on urgency and importance. Use tools like to-do lists or digital calendars to keep track of deadlines and stay organized.

Handle difficult conversations with empathy and transparency. Listen actively to concerns, validate feelings, and provide clear information about processes or resolutions to ensure mutual understanding.

My experience with Medicaid billing involves understanding regulations and processes. I ensure that claims are submitted accurately and timely while staying compliant with all relevant guidelines, which minimizes delays and rejections.

In my previous roles, I have utilized accounting software such as QuickBooks and could mention familiarity with American Health Tech or CASAMBA. Proficiency with spreadsheets via Excel is also essential for financial reporting.

I ensure confidentiality by strictly adhering to privacy regulations and instituting secure data handling practices. Password protection, limited access to information, and regular training on confidentiality are all key practices I uphold.

In a previous role, I encountered a discrepancy during the month-end close. I carefully reviewed transactions, identified the error in recording, and promptly corrected it. Open communication with relevant staff ensured transparency throughout the process.

I track outstanding balances through a systematic reconciliation process, utilizing accounting software to generate reports. Regular follow-ups and reminders for collections ensure that accounts are managed proactively.

I maintain effective communication within my team through regular meetings, updates, and open channels for questions or concerns. Encouraging feedback fosters collaboration and a supportive work environment.

My philosophy on customer service in a healthcare setting centers around compassion and understanding. Providing timely and accurate information strengthens relationships and fosters trust from residents and their families.

I want to work as a Business Office Manager at Caraday Healthcare because I am passionate about contributing to a positive resident experience in healthcare. I believe that my skills and values align with your mission to provide quality care.