Operations Coordinator

Who We Are

We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a global company across North America, Europe and Asia, made up of passionate entrepreneurs, expert sellers, and innovative thought leaders.

Founded in 2021, we have raised close to $100 million and quickly grown into a market leader. We work with the largest and most successful sellers, brands, agencies, and aggregators  around the world to drive growth, maximize profitability and manage with intelligence to scale their businesses. In addition to collaborating with global giants such as Amazon, Walmart, Alibaba, and others, we foster partnerships with key industry players like BigCommerce, Teikametrics, Jungle Scout, and more. Through our innovative solutions and strategic alliances, we empower businesses of all sizes to excel in today's competitive landscape, driving success and fostering long-term growth for both our clients and partners.

The Opportunity (Open to Hybrid, or In-Person)

We're looking for a strong Operations Coordinator Intern to play a critical role in ensuring the efficiency and effectiveness of our operations and sales processes by managing various tasks related to lead management, data entry, commission statements, and sales support. The ideal candidate will have strong organizational skills, excellent attention to detail, and the ability to thrive in a fast-paced environment.

•  Lead Flow: Help us manage lead flow by supporting post-event support, streamlining daily lead routing, and improving the data on our existing leads.
• Report Creation: Generate and maintain reports related to sales and customer success performance and other relevant metrics. Provide insights to improve sales processes and representative behaviours.
• Sales Process Management: Collaborate with sales teams to ensure CRM hygiene is maintained. Monitor and manage reports that should be cleaned regularly. Follow-up with sales management on tasks that require completion.
• Sales Support: Provide technical support to sales representatives on core tools the team uses. Assist in triaging requests from the sales and marketing teams, and investigating solutions where necessary. Contact technical support and resolve issues on behalf of our team as required.
• Ad-hoc Projects: Take on various ad-hoc projects and initiatives as assigned. Coordinate and execute these projects, ensuring timely completion and effective implementation. Collaborate with cross-functional teams to achieve project objectives.

• Operational Excellence: You have some experience in operations, customer service/success, data analysis, or a related field to drive our success.
• Technical Proficiency: You possess a strong attention to detail with a focus on data accuracy and consistency.  Familiarity with CRM systems and sales tools is a valuable asset.
• Analytical Mindset: You have an analytical mindset with the ability to create and interpret insightful reports that will enhance our operational effectiveness.
• Organizational: You excel at keeping tasks organized and on track, even with competing priorities. With a proactive approach, you ensure every detail is managed smoothly and efficiently.
• Attention to Detail: You have excellent attention to detail and the ability to spot errors and inconsistencies, which ensures high-quality work while maintaining the integrity of our data and processes.
• Strong Communication: You have the ability to work independently and collaboratively in a fast-paced, team-oriented environment, adapting quickly to shifting priorities.
• Adaptability:  You have the ability to work independently and collaboratively in a fast-paced, team-oriented environment, adapting quickly to shifting priorities. 
• Service Mentality: You maintain a customer focussed mindset, taking satisfaction in helping your internal customers, solving problems for them, making their jobs easier, and identifying opportunities to improve our processes.