Business Operations Manager - Digital Assets

About Keyrock:

Since our beginnings in 2017, we've grown to be a leading change-maker in the digital asset space, renowned for our partnerships and innovation. Today, we rock with over 180 team members around the world. Our diverse team hails from 42 nationalities, with backgrounds ranging from DeFi natives to PhDs. Predominantly remote, we have hubs in London, Brussels, and Singapore, and host regular online and offline hangouts to keep the crew tight.

We are trading on more than 80 exchanges and working with a wide array of asset issuers. As a well-established market maker, our distinctive expertise has led us to expand rapidly. Today, our services span market making, options trading, high-frequency trading, OTC, and DeFi trading desks.

But we’re more than a service provider. We’re an initiator. We're pioneers in adopting the Rust Development language for our algorithmic trading, and champions of its use in the industry. We support the growth of Web3 startups through our Accelerator Program. We upgrade ecosystems by injecting liquidity into promising DeFi, RWA, and NFT protocols. And we push the industry's progress with our research and governance initiatives.

At Keyrock, we're not just envisioning the future of digital assets. We're actively building it.

What we are looking for... a Business Operations Manager to ensure business value is delivered by acting as the glue between product, risk, compliance, legal, finance, security, and various other teams. You’ll be involved early in process definition, breaking down complex workflows into streamlined systems that align with regulatory and industry standards.

By leading the product operations lifecycle, you turn challenges into opportunities. You understand the 'what' and 'why' (led by PMs) and own the 'how' (with engineering and compliance) and the 'when.' Spotting dependencies and blockers early is key, with a strong focus on removing them quickly.

Agile principles guide the process, but flexibility and iteration with the team are what truly drive results.

A calm leader who can turn uncertainty into a clear plan is essential. The team's success matters most. You give credit for wins and take responsibility when things don’t go as planned. You're humble and ready to get your hands dirty—you tackle tough work with loyalty and perseverance.

Job Description:

• Control Function Alignment:

  • Collaborate with risk, compliance, legal, finance, and security teams to ensure our processes are always audit-ready and regulatory compliant.

  • Keep pace with evolving crypto & financial regulations and security requirements to mitigate risks and anticipate changes.

  • Support the operational management and continuous improvement of processes that enable Deal Approval, Outsourcing and Third Party Due Diligence, Business Unit risk assessment, vendor usage and impact assessment, and emerging operational processes, as required.

• Business Unit Needs Discovery and Execution

  • Proactively identify and address operational requirements from different business units.

  • Facilitate integrations, such as new market access (e.g., connecting a market-making desk to CME for futures trading) and ensure smooth execution.

  • Oversee the technical, legal, and compliance aspects of such integrations, working closely with internal and external stakeholders.

  • Evaluate and implement solutions when new clients (e.g., a retail crypto exchange) require trading and pricing services for leveraged instruments.

• Process Optimization and Scalability:

  • Streamline and enhance product management processes to scale alongside our growing organisation.

  • Proactively address inefficiencies and design solutions to improve workflows.

  • Primarily manage, maintain, and optimise processes around Deal Approval, Outsourcing, and efficient cross-functional business operations; creating new processes & system where required.

• Documentation and Knowledge Management:

  • In conjunction with relevant teams, build and maintain centralised repositories for regulatory documentation, competitive intelligence, customer feedback, and more.

  • Develop user-friendly product documentation, compliance checklists, and security protocols.

• Cross-Department Collaboration:

  • Foster collaboration between product, control function, and business teams to ensure seamless alignment.

  • Promote transparency and open communication to drive efficient product development and delivery.

• Analytics and Reporting:

  • In collaboration with relevant teams, monitor product analytics and generate insights to support informed strategic decision-making.

  • Prepare and present progress reports, highlighting key metrics, risks, and opportunities.

• Special Projects:

  • Lead initiatives addressing emerging regulatory or operational challenges.

  • Support commercial/sales teams and client-facing teams with tailored training materials and product documentation.

Background and experience

• A degree is preferred but not essential; a mathematical or equivalent background is highly desirable given the math and trading centric nature of the role.

• At least 5 years of experience in business and/or product operations, compliance, or related fields, within the financial/trading/crypto industry.

• Strong analytical skills with the ability to derive actionable insights from data.

• Exceptional organizational skills, especially for managing regulatory documentation.

• Excellent communication and collaboration abilities, with the capacity to influence and inspire cross-functional teams.

• While certifications in compliance are not required, qualifications in project and delivery management (e.g., Six Sigma, PMP, Agile) are a strong plus, showcasing your ability to manage and deliver complex projects effectively.

• Experience or familiarity with algorithmic or high-frequency trading environments will be highly regarded.

Our recruitment philosophy

We value self-awareness and powerful communication skills in our recruitment process. We seek fiercely passionate people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who’s driven, collaborative, acts with ownership and delivers solid, scalable outcomes.

Our offer

• A competitive salary package, with various benefits depending on method of engagement (Employee vs Contractor)

• Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely 

• The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence 

As an employer we are committed to building a positive and collaborative work environment. We welcome employees of all backgrounds, and hire, reward and promote entirely based on merit and performance.

Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.

https://keyrock.com/careers/