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Collections Senior Coordinator

What Collections contributes to Cardinal Health

Collections is responsible for the collection of customer accounts receivable, credit hold decisions, and the development and negotiation of payment plans.

Responsibilities

  • Managing Cardinal Health's large acute customer accounts to ensure delinquency is minimized by collecting payments timely, collaborating with the sales and pricing teams, identifying and coordinating dispute resolution, and administering credit policies and standards

  • Responsible for researching overdue account balances and recommending appropriate action in order to collect payment

  • Maintaining open communication with customers and working to resolve any issues preventing payment while still maintaining a positive relationship

  • Organizing workload effectively, proactively working with customers to ensure commitments are met, and raising issues and recommendations to management

Qualifications

  • High School diploma, GED or equivalent, or equivalent work experience preferred

  • Bilingual: Spanish preferred

  • Strong experience within Microsoft applications

  • Ability to troubleshoot and research payment issues

  • Strong interpersonal, verbal and written communication skills

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks

  • Works on routine assignments that require basic problem resolution

  • Refers to policies and past practices for guidance

  • Receives general direction on standard work; receives detailed instruction on new assignments

  • Refers to policies and past practices for guidance

  • Receives general direction on standard work; receives detailed instruction on new assignments

  • Consults with supervisor or senior peers on complex and unusual problems

Anticipated hourly range: $17.90 per hour - $26.87 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

Application window anticipated to close: 05/12/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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CEO of Cardinal Health
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Average salary estimate

$46567.5 / YEARLY (est.)
min
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$37292K
$55843K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Collections Senior Coordinator, Cardinal Health

Are you ready to take the next step in your career? Cardinal Health is looking for a Collections Senior Coordinator in Florida to join our dynamic team. In this role, you'll be at the forefront of managing large acute customer accounts, ensuring timely collection of receivables while fostering positive relationships with our clients. Your responsibilities will involve negotiating payment plans, investigating overdue balances, and collaborating closely with sales and pricing teams to identify disputes and implement resolution strategies. Strong communication skills are a must, as maintaining open lines of dialogue with customers is essential in resolving issues that prevent timely payments. We're not just looking for someone who can crunch numbers – your ability to troubleshoot and research payment issues will be key in making informed decisions. Our ideal candidate will possess a high school diploma or equivalent, with a strong proficiency in Microsoft applications. A bilingual capability in Spanish is preferred, as it helps us serve our diverse customer base. At Cardinal Health, we celebrate a workplace culture that values diverse experiences and thoughts. Join us, and not only will you enjoy competitive pay and benefits, but you'll also be part of an inclusive environment that encourages you to be your authentic self every day. We can’t wait to see what you bring to our team!

Frequently Asked Questions (FAQs) for Collections Senior Coordinator Role at Cardinal Health
What are the primary responsibilities of the Collections Senior Coordinator at Cardinal Health?

The Collections Senior Coordinator at Cardinal Health is responsible for managing large acute customer accounts, ensuring payments are collected on time, and developing payment plans. This role also includes researching overdue account balances, collaborating with sales and pricing teams to handle disputes, and administering credit policies. Open communication with clients is crucial to resolve any payment issues while maintaining positive relations.

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What qualifications does Cardinal Health require for the Collections Senior Coordinator position?

Cardinal Health prefers candidates for the Collections Senior Coordinator role to hold a high school diploma or equivalent. Applicants should be proficient in Microsoft applications and possess strong interpersonal, verbal, and written communication skills. Bilingual candidates in Spanish are especially welcomed, enhancing our team’s ability to effectively communicate with a diverse customer base.

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How does the Collections Senior Coordinator position impact Cardinal Health's business?

As a Collections Senior Coordinator, your role is vital to Cardinal Health's business health, as you will minimize delinquency by ensuring timely collections on accounts receivable. Your negotiation skills and ability to resolve issues directly contribute to maintaining steady cash flow and fostering strong relationships with key customers, which is crucial for our ongoing success.

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What kind of working environment can a Collections Senior Coordinator expect at Cardinal Health?

In the Collections Senior Coordinator role at Cardinal Health, you can expect a collaborative and inclusive working environment. The company encourages open communication and teamwork, allowing you to consult with supervisors and peers for guidance on complex issues, ensuring you have the support needed to excel in your responsibilities.

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What benefits does Cardinal Health offer to the Collections Senior Coordinator?

Cardinal Health offers a comprehensive benefits package for the Collections Senior Coordinator, including medical, dental, and vision coverage, paid time off, health savings accounts, and a 401k savings plan. Additional perks include access to wages before payday, flexible spending accounts, and support for work-life balance through various programs, making it an attractive place to work.

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Common Interview Questions for Collections Senior Coordinator
Can you describe your experience with account collections?

In answering this question, focus on previous roles where you handled account receivables or collections. Highlight specific achievements, such as improving collection rates or successfully handling disputes. Additionally, emphasize any tools or software you utilized in your past roles.

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How do you prioritize your workload in a fast-paced environment?

When responding, discuss your methods for organizing tasks, such as creating to-do lists or using project management tools. Illustrate by providing an example where prioritization led to timely collection of accounts or resolution of issues.

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What strategies do you use to maintain positive customer relationships while collecting payments?

Discuss tactics such as effective communication, empathy, and understanding customer needs. Providing an example where you successfully resolved a dispute while preserving the relationship will strengthen your answer.

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How do you handle disputes when they arise?

Your answer should include a step-by-step approach that outlines your process for investigation, communication with parties involved, and resolution strategies. Highlight the importance of balancing firmness with understanding.

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What role does communication play in your success as a collections coordinator?

Emphasize the importance of clear and open communication in building rapport with customers. Include how effective communication can lead to better collections outcomes and fewer misunderstandings.

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Can you give an example of a time you had to think creatively to solve a problem?

Share a specific situation where you employed innovative thinking to overcome a challenge, detailing the outcome and how this ability translates well to the Collections Senior Coordinator position.

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What tools or software have you used in previous collection roles?

Describe your proficiency with specific tools like CRM systems or accounting software, detailing how these help streamline collections processes and improve efficiency.

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How do you ensure compliance with company policies and any relevant regulations?

Outline your approach to following company policies and legal obligations. Mention techniques such as regular training, consulting policies, and referencing past experiences to demonstrate compliance in your work.

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Describe a challenging collection case you've handled and the outcome.

Share a detailed account of a difficult case, how you approached it, the negotiations you undertook, and the final resolution. This showcases your problem-solving skills and perseverance.

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How do you keep up with industry trends and changes in collections practices?

Discuss your strategies for staying informed, such as attending webinars, reading industry publications, or networking with other professionals, emphasizing how this knowledge keeps you effective in your role.

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DATE POSTED
April 16, 2025

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