Technical Account Manager

Position Summary:

Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients.

Position Responsibilities:

• Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs
• Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes.
• Monitors performance and recommends scope, schedule, cost or resource adjustments
• Connects short-term demands to long-term implications, in alignment with the supporting business case.
• Prioritizes multiple tasks while meeting deadlines
• Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion.
• Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success.
• Connects project objectives to broader organizational goals.
• Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility.
• Negotiates with stakeholders to obtain the resources necessary for successful project execution.
• Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making.
• High level of client contact in an Account Management portfolio approach.
• Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services
• Acts as single technical liaison for the client
• Daily interactions with client to assess and advise client needs and requests
• Analyze client program, needs and propose solutions and options that provide value to client
• Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client’s strategy and industry advancements.
• Manage client deliverables, timelines, and artifacts
• Monitor team backlog and prioritize activities to deliver on time, on budget, on scope
• Anticipate client needs and proactively make program recommendations to enhance service value
• Perform necessary project administration, project status, and risk, issue management

Position Qualifications:

• Bachelor’s Degree preferred, Master’s degree preferred
• 3-5 years experience of client relationship management experience at the account management level.
• Prior experience working in a Specialty Pharmaceutical HUB environment, preferred
• 8+ years’ experience in professional services, healthcare, or related field preferred serving in a technical capacity
• Strong experience with Salesforce CRM
• Proficiency in Microsoft Office products preferred
• CAPA knowledge highly preferred
• Strong oral and written communication skills, with executive facing presentation experience
• Strong project management skills
• Proven ability to learn and application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
• Ability to travel up to 35%

What is expected of you and others at this level for functional success:

• Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
• Participates in the development of policies and procedures to achieve specific goals
• Recommends new practices, processes, metrics, or models
• Works on or may lead complex projects of large scope
• Projects may have significant and long-term impact
• Provides solutions which may set precedent
• Independently determines method for completion of new projects
• Receives guidance on overall project objectives
• Acts as a mentor to less experienced colleagues
• Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc.…) with existing client and develops plans for introducing new solutions through collaborative relationships

Anticipated salary range: $103,500 - $147,900

Bonus eligible: Yes 

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. 

• Medical, dental and vision coverage 
• Paid time off plan 
• Health savings account (HSA) 
• 401k savings plan 
• Access to wages before pay day with myFlexPay 
• Flexible spending accounts (FSAs) 
• Short- and long-term disability coverage 
• Work-Life resources 
• Paid parental leave 
• Healthy lifestyle programs 

Application window anticipated to close: 05/02/2025 *if interested in opportunity, please submit application as soon as possible.  

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. 

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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