Job details

Care Coordinator

Valera Health is a best-in-class tele-mental health service company that uses digital technology to deliver high-quality and culturally appropriate behavioral healthcare.

At Valera Health, we practice complete care and believe that great care happens when we work together. We employ a comprehensive care approach that combines therapy and medication management with overall wellness promotion. We make sure our patients are supported between visits with personalized tools and resources and an easy way to reach out for help. Our team works together to provide treatment that is comprehensive, coordinated, and tailored to patients.

Why we need you!

Valera Care Coordinators are an integral part of each patient's care team and guarantee that patients have a seamless experience of care. The Care Coordinator serves as a communication channel between patients, providers, and Valera's operational team. As a Care Coordinator, you will play a critical role in strengthening relationships with our providers and ensuring patient engagement in care.

Responsibilities of the Care Coordinator:

Utilize the software/local resources to provide information as needed
Follow up no show appointments and assist with rescheduling as needed
Assist with informing patient if the provider is out due to emergency leave or urgent sick leave
Support discharge/re-engagement
Facilitate internal referrals : therapy, medication management
Support patient engagement via phone calls and chat messages
Coordinate clinical huddle as necessary
Other duties as assigned

Qualifications of a Care Coordinator:

A background in behavioral health such as a BS in psychology, social work, social services, case management/coordination (we accept master's level applicants as well) or equivalent experience.
Comfort working in a fast-paced, changing environment
Be a self-starter and a team player
Critical thinking skills and a willingness to learn new things and take initiative
Experience or comfortable with crisis management
An open mind and curiosity for the behavioral healthcare field, with a passion to improve the lives of others!
Bilingual in Spanish/Chinese is a plus but not required!
Tele-Health experience is a plus!

Fair work deserves fair wages. We at Valera support wage-transparency and value this role at between 44k-48k with the potential for an annual performance bonus.

Why Valera?

We know how critical having access to quality mental health care is. We envision a world where people are able to receive the help they need from anywhere, and it starts with Valera Health.

Valera Health Mission Statement:

To provide compassionate mental healthcare to those who need it the most, when they need it the most.

Valera Health Values:

Follow the data, embrace change, and adapt purposefully
Build an authentic, inclusive, and engaged community
Collaborate and work as a team
Invest in our team members and their development
Incorporate diversity and equity every step of the way
Treat others with dignity and operate with integrity

Be part of our mission!

We are very proud of the work that we do and it takes a great team to make it happen! If you are interested in one of our open positions, we'd love to start the conversation.

We hire people from all backgrounds because that's what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Valera Health Glassdoor Company Review

3.1