Director, Business Systems

As the Director of Business Systems at CARET, your key responsibilities will include overseeing internal business systems and technology infrastructure, managing the Order to Cash technology workflow, ensuring high quality and reliability of software functions, and leading system integrations. You’ll also be responsible for improving ERP functionality and reducing software customizations to ease the administrative burden.

To be successful in the Director of Business Systems role at CARET, candidates should possess over 8 years of experience in business systems management or IT strategy, with at least 3 years in a managerial capacity. A strong background in enterprise systems such as ERP, CRM, and financial management tools is essential, along with excellent leadership and technical skills.

The Director of Business Systems at CARET will work with a variety of technologies, including middleware, custom-built solutions, customer payment processing systems like Stripe, and enterprise resource planning tools like NetSuite and Zoho. Familiarity with Salesforce and HRIS systems is also a plus as they support overall operations.

At CARET, the professional development of our employees is a key priority. As the Director of Business Systems, you will receive opportunities for ongoing education, training, and mentorship essential for your growth. We encourage innovative thinking and provide a supportive environment where you can lead your teams to explore new technologies and methodologies.

The work culture at CARET is collaborative, forward-thinking, and deeply committed to our values. We prioritize teamwork, progress, and support for one another. Our flexible work environment, including benefits like no meeting Fridays and summer Fridays, fosters a healthy work-life balance, allowing the Director of Business Systems to thrive personally and professionally.

In your response, emphasize your relevant experience, highlighting specific projects where you streamlined processes or improved system functionality. Discuss your leadership style and how you've successfully led teams to achieve business objectives within a technology-driven environment.

To answer this question, focus on your strategic mindset. Discuss how you would assess current systems, gather input from key stakeholders, and implement prioritized enhancements. Make sure to touch on your experience with integrating different types of software and improving operational workflows.

Discuss your approach to identifying existing customizations that can be eliminated by leveraging standard functionalities. Provide examples of how you have successfully streamlined systems in previous roles and how you plan to balance customization with the need for flexibility.

Highlight your experience with ERP systems like NetSuite or Zoho. Discuss how you've used these tools to improve business processes, manage financial data, and foster better decision-making. Share any specific results or improvements you accomplished in past positions.

Discuss your knowledge of payment processing standards like PCI compliance. Share your processes for continually monitoring systems and ensuring that payment technologies adhere to required guidelines, as well as any experience in audits or compliance checks you've overseen.

Provide a detailed example of a project where you successfully united multiple departments to reach a specific goal. Discuss your role in facilitating communication, managing team dynamics, and ensuring that each group's contributions align with project objectives.

Explain your approach to evaluating business system performance, including using key performance indicators (KPIs), gathering user feedback, and analyzing system functionality against business needs. Talk about any tools or frameworks you have implemented for this purpose.

Mention your commitment to professional development through continuous education, attending conferences, and engaging with industry publications. Discuss specific resources or communities you follow to stay ahead of emerging technologies and best practices in the field.

Share your familiarity with document automation and practice management solutions, particularly how you've implemented or optimized these systems. Highlight any significant improvements in efficiency or productivity you've achieved as a result.

Discuss your approach to conflict resolution, emphasizing communication, active listening, and empathy. Provide an example of a specific conflict you helped resolve and any techniques you used to foster collaboration and understanding among team members.