Technology Systems Administrator

As a Technology Systems Administrator at Anders, your key responsibilities will include providing Tier 1 support through various channels like email, phone, chat, and on-site requests. You'll troubleshoot technical issues, escalate tickets to senior technicians as needed, and maintain communication with clients to keep them updated on their incident progress. Additionally, you will be involved in system documentation and performing other assigned duties that contribute to the overall support of our clients.

To be considered for the Technology Systems Administrator role at Anders, you need 1-3 years of related experience and a bachelor’s degree in Information Technology. Familiarity with Microsoft Operating Systems, Microsoft 365, Azure, and Cisco networking is highly desirable, alongside a solid understanding of common technology platforms and basic operating systems like Windows.

At Anders, our hybrid work model offers flexibility for the Technology Systems Administrator role, allowing you to choose based on your needs. You can work from our Chesterfield or Downtown St. Louis offices, adopt a hybrid approach by combining remote and in-office work, or switch between these options relative to your preferences. This flexibility is designed to enhance your work-life balance while supporting collaborative team efforts.

Anders is committed to the growth of its employees, including Technology Systems Administrators. We offer a range of professional development opportunities, from internal training sessions to mentorship programs. Our culture emphasizes continuous learning, enabling you to expand your technical skills and industry knowledge while enjoying a supportive work environment.

The salary range for the Technology Systems Administrator position at Anders is between $60,000 and $70,000 USD. The actual pay rate is determined by various factors, including years of experience, specialized skills, and educational background, ensuring a fair evaluation aligned with industry standards.

When answering, be specific about your role in managing Active Directory at previous jobs. Talk about tasks like user account creation, password resets, and group policy management. If you’ve implemented any automation related to Active Directory, make sure to mention that as well.

Discuss your strategies for determining priorities based on customer impact, urgency, and a first-in-first-out approach. You could mention any tools you've used to manage similar tasks, showcasing your organizational skills and ability to work under pressure.

Outline your systematic approach to troubleshooting, such as identifying the problem, gathering relevant data, testing potential solutions, and confirming resolution. Use examples from past experiences to illustrate how you've successfully resolved issues.

Express the importance of keeping clients informed throughout the troubleshooting process. Discuss your methods of communicating updates clearly and concisely, whether through emails or calls, and your approach to handling difficult conversations.

Talk about specific ticketing systems you've used, your familiarity with workflows, and how you've effectively processed tickets. Provide examples of how you used metrics in these systems to improve service delivery.

List the virtualization platforms you've worked with, emphasizing your proficiency with Hyper-V and VMware. Provide examples of how you've utilized these platforms in prior roles to optimize performance or manage resources.

Discuss the importance of empathy and active listening when dealing with frustrated clients. Explain how you would remain calm, reassure them, and provide clear steps toward resolution while maintaining a positive attitude.

Discuss any direct experience you have with implementing or managing security measures in a network environment. Mention knowledge about firewalls, VPNs, and other security protocols, and relate it to the position requirements.

Share your strategies for continuous learning, such as following industry blogs, taking online courses, or participating in professional networking groups. Emphasize your commitment to staying abreast of emerging technologies relevant to your role.

Provide a specific example of a complex issue that required creative problem-solving. Discuss the steps you took, how you involved team members if necessary, and the successful outcome of your efforts.