Job details
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Customer Support Analyst, Corporations
Carta is seeking a Customer Support Analyst to provide excellent service to clients, addressing inquiries via multiple channels.
Skills
- Strong written and verbal communication skills
- Highly organized with attention to detail
- Experience in client-facing environments
- Ability to articulate technical concepts clearly
Responsibilities
- Provide timely and accurate front-line support to customers
- Engage with clients real-time via phone or zoom
- Document client interactions for trend analysis and process improvement
- Become an expert in security and escalation practices
- Train clients based on acquired understanding
Education
- Fluent in English
- Experience learning new technologies is a plus
Benefits
- Equity opportunities
- Health, dental, and vision insurance
- 401k + matching
- Parental Leave
- Fertility Benefits
- Unlimited book reimbursement
To read the complete job description, please click on the ‘Apply’ button
By
Carta
Our mission is to unlock the power of equity ownership for more people in more places.
63 jobs
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$45,000/yr - $65,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
May 29, 2024
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