Job details
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Manager, Customer Success - Enterprise
Carta is a platform that helps people manage equity and build businesses. They're seeking a Customer Success Manager to lead teams focused on customer retention and satisfaction.
Skills
- Customer management
- Data-driven decision making
- Problem-solving
- Communication skills
- Cross-departmental collaboration
Responsibilities
- Overseeing daily activities of senior CSMs
- Managing a team of high-performing seniors
- Coaching team on CSM best practices
- Guiding strategic customer interactions and projects
- Iterating on customer lifecycle strategies
- Acting as an internal advisor for team members
- Enabling customer education on Carta’s mission
- Improving internal processes impacting customer experience
Education
- Bachelor's degree or equivalent experience
- Completed CEP level 1/2 or willingness to study
Benefits
- Market competitive salary
- Equity for full-time roles
- Exceptional benefits
- Commission plans for applicable roles
To read the complete job description, please click on the ‘Apply’ button
By
Carta
Our mission is to unlock the power of equity ownership for more people in more places.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$200,000/yr - $200,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 14, 2024
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