Catawiki is an innovative online marketplace for unique objects, seeking a Senior Customer Experience Specialist to manage escalated customer cases while ensuring a high level of customer satisfaction.
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Skills
Customer service experience
Fluent in English and another language
Strong communication skills
Proficient in social media management
Responsibilities
Handle complex customer escalations
Ensure customer delight by prioritizing customer experience
Communicate proactively with other teams
Resolve complex cases with timely solutions
Review customer feedback requests
Education
Bachelor's degree in relevant field
Benefits
Health insurance from day 1
Transportation cost coverage
Work from home allowance
Holistic wellbeing programme
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