Job details
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Senior Customer Experience Specialist (social media)
Catawiki is an innovative online marketplace for unique objects, seeking a Senior Customer Experience Specialist to manage escalated customer cases while ensuring a high level of customer satisfaction.
Skills
- Customer service experience
- Fluent in English and another language
- Strong communication skills
- Proficient in social media management
Responsibilities
- Handle complex customer escalations
- Ensure customer delight by prioritizing customer experience
- Communicate proactively with other teams
- Resolve complex cases with timely solutions
- Review customer feedback requests
Education
- Bachelor's degree in relevant field
Benefits
- Health insurance from day 1
- Transportation cost coverage
- Work from home allowance
- Holistic wellbeing programme
To read the complete job description, please click on the ‘Apply’ button
Catawiki Glassdoor Company Review
Ravi Vora
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Catawiki DE&I Review
4.2
CEO of Catawiki
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By
Catawiki
Our mission is to fulfil people’s passions by connecting them to the objects they love.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$40,000/yr - $60,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 15, 2024
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