Administrative Assistant II - Nursing Services

The Administrative Assistant II at Cleveland Clinic Lutheran Hospital plays a vital role in ensuring smooth operations in nursing services. Key responsibilities include managing calendars, greeting and assisting customers, answering and triaging phone calls, composing various types of correspondence, and providing coverage in front-end services and registration. This role is essential for maintaining effective coordination among nursing, administrative, and healthcare teams.

To be considered for the Administrative Assistant II position at Cleveland Clinic Lutheran Hospital, candidates should have a high school diploma or GED and three years of relevant office experience. Proficiency in Microsoft Office Suite is also required. Preferred qualifications include an associate's degree and typing proficiency of at least 35 words per minute with accuracy, ensuring effective communication and documentation.

The work schedule for the Administrative Assistant II at Cleveland Clinic Lutheran Hospital is from 8:00 AM to 4:30 PM on weekdays. This full-time position allows caregivers to participate in valuable healthcare operations while enjoying a structured work-life balance.

Cleveland Clinic Lutheran Hospital supports its Administrative Assistants II by fostering a positive work environment where every role is valued. This includes ongoing training, opportunities for career growth, and a collaborative atmosphere that encourages teamwork. With an emphasis on appreciation and support, staff members feel empowered to excel in their roles and contribute to exceptional patient care.

The physical requirements for the Administrative Assistant II role at Cleveland Clinic Lutheran Hospital include the ability to perform work in a stationary position for long periods, operate computers and office equipment, communicate accurately, and, in some locations, lift items weighing up to 20 pounds. These requirements ensure that administrative staff can effectively assist in the hospital's operations.

In answering this question, focus on specific roles you've held and tasks you've accomplished that relate to office management. Mention your organizational skills, how you prioritize tasks, and any software tools you are proficient in, particularly Microsoft Office Suite, which is essential for the Administrative Assistant II role at Cleveland Clinic.

To effectively respond, provide a structured approach you utilize, such as creating to-do lists, prioritizing tasks based on deadlines and urgency, and examples of when you've successfully managed competing demands, which is crucial for the Administrative Assistant II role.

Share a specific example of how you communicated between departments, emphasizing your problem-solving skills and ability to facilitate information exchange. This showcases your ability to act as a bridge within the healthcare setting, which is particularly important at Cleveland Clinic.

Discuss the methods and tools you leverage for calendar organization, such as digital calendars, color coding, reminders, and how you keep track of appointments efficiently. This aligns perfectly with your responsibilities as an Administrative Assistant II.

Explain your thought process for evaluating the urgency of requests, mentioning the importance of communication, getting feedback from supervisors, and how you resolve conflicts effectively while ensuring smooth operations at Cleveland Clinic.

Talk about your commitment to confidentiality, such as adherence to HIPAA regulations, and provide examples demonstrating how you've handled sensitive information in previous positions, especially within a healthcare context like Cleveland Clinic.

To answer this, detail your proficiency levels with each tool in the Microsoft Office Suite, providing examples of how you've utilized them in an administrative capacity. Emphasize your ability to create professional correspondence and manage data effectively, which is crucial for the role.

Share your thoughts on the skills and personal traits that contribute to success in an administrative support role, such as organization, communication, attention to detail, and proactivity, aligning these with the expectations for the Administrative Assistant II position.

Provide a specific example that illustrates your willingness to provide assistance and your dedication to teamwork. Highlight the positive outcome and how it reflects your professional demeanor and commitment to supporting others, which is valued at Cleveland Clinic.

Articulate your motivation for wanting to join Cleveland Clinic Lutheran Hospital, focusing on the reputation of the organization, the importance of the healthcare mission, and how your skills complement their needs. This shows your alignment with the hospital's values and culture.