Sales Contact Center Onboarding Consumer Rep

Butterball, LLC, one of America’s most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the thriving Raleigh-Durham, North Carolina area, our goal is to provide a diverse array of career opportunities and paths which include our farms, processing facilities and support offices. We are the largest producer of turkey products in the U.S., and we make a lot more than Thanksgiving turkeys. Our company’s measurable growth is in no small part due to our team members in North Carolina, Arkansas, Illinois, and Missouri, who each have a seat at the table to contribute to our successDescription:Position PurposeThe onboarding specialist works closely with the HR recruiters and HR business partners to ensure timely, thorough and consistent onboarding of new hires and transfers. As a key point of contact during the orientation period, the onboarding specialist is a vital role for a smooth onboarding and on the job training experience. Additionally, the onboarding specialist will provide general support to the Human Resources Department.Responsibilities/Duties/Functions/Tasks• Supports new hires through the orientation period and on-the-job training process• Gathers & analyzes data on new hire onboarding experiences to identify and recommend opportunities for process improvements• Works with leaders to implement effective onboarding and training approaches to maximize transfer of knowledge and skills during the onboarding process and ensure a positive onboarding experience• Follows up with employees and leaders to proactively identify concerns and implement/recommend solutions• Implements electronic/paper-based training documentation of new hire training progress• Tracks individual and overall onboarding metrics identifying trends and improvement opportunities• Works closely and proactively with HR business partners to identify relationships between onboarding experiences, turnover, absenteeism, accident/injury rates, and performance and implement solutions• Handles sensitive and confidential employee information• Translates written and verbal communications in both English and SpanishKnowledge Skills and Abilities• Bilingual (English Spanish), Required• Ability to work collaboratively, build strong partnerships, and influence leaders and frontline employees• Familiarity with on the job training processes, a plus• Proficiency in computers including Microsoft Excel and Word; Microsoft Access a plus• Strong written and verbal communications skills• Ability to analyze data and report in a clear and concise manner• Ability to work independently for day-to-day tasks to ensure onboarding goals and priorities are met• Excellent time management and organizational skills• Ability to effectively manage multiple projects, tasks, and prioritiesAdditional Responsibilities (if applicable)Provides general support to the HR teamThe statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.Butterball, LLC is an equal opportunity employer and is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.Butterball, LLC is an equal opportunity employer and is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.This position is deemed Safety Sensitive for purposes of Butterball’s Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.Original job HR Onboarding Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.