Central Scheduling Rep

Summary

Sets up appointments and performs pre-registration tasks for patients in accordance with internal standards, guidelines and regulatory requirements. Responsibilities include obtaining insurance coverage information by collecting, recording and distributing patient demographic/financial information via telephone and computer systems. Schedules medical appointments and pre-registers patients for physicians and provides within the Physician practice groups. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Ability to communicate calmly and clearly with patients about appointments.
• Knowledge of insurances and privacy/confidentiality practices, medical terminology and the patient –pre-registration process.
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of computerized scheduling systems.
• Knowledge of customer service principles and techniques.

Key Job Responsibilities

• Schedules appointments in electronic computer system for patients for physicians/providers within the Physician practice groups.
• Relays medication refills requests and messages to patients.
• Ensures high quality of patient care by managing, controlling, and maintaining patient care information.
• Provides excellent customer service to patients and family members.
• Performs other job functions as assigned or requested.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.