Business Process Deputy Lead - U.S. Citizenship Required

As a Business Process Deputy Lead at CGI, you will analyze existing business processes, document workflows, and collaborate with stakeholders to gather requirements and understand business needs. Your main focus will be on improving operational efficiency by designing and implementing reengineered processes. You will also conduct extensive testing, provide training, and monitor the effectiveness of the new processes to ensure compliance with federal regulations.

To qualify for the Business Process Deputy Lead position at CGI, candidates are required to have a Bachelor’s degree in Business Administration, Management, Finance, or a related field, along with a minimum of 12 years of experience in business process documentation and reengineering. Strong analytical skills, proficiency in process mapping tools, and excellent communication abilities are essential for this role.

Yes, prior experience with Federal Financial Management is vital for the Business Process Deputy Lead role at CGI. Familiarity with federal financial regulations, standards, and systems is crucial to effectively analyze processes and implement improvements that meet compliance requirements.

Business Process Deputy Leads at CGI commonly utilize process mapping and documentation tools such as Microsoft Visio, Lucidchart, and Cameo MagicDraw. These tools are essential for creating flowcharts and documenting existing business processes effectively.

The work environment for a Business Process Deputy Lead at CGI allows for a hybrid working model, where you'll spend two days a week in the Fairfax, VA office collaborating with your team and the other days can be remote. This flexibility promotes a healthy work-life balance while still ensuring collaboration and productivity.

In your response, highlight specific projects you've worked on that involved documenting business processes. Talk about the tools you used, like Microsoft Visio, and how your documentation helped stakeholders understand workflows and areas for improvement.

Discuss your methods for gathering data on the current process, including how you interact with stakeholders to understand workflows. Describe frameworks or methodologies you use to identify inefficiencies and potential improvements.

Explain your understanding of relevant federal regulations and how you incorporate compliance into your business process designs. Provide examples of how you've successfully navigated compliance challenges in the past.

Discuss various techniques such as interviews, surveys, and workshops that you use to engage stakeholders. Emphasize your ability to listen, ascertain needs, and translate them into actionable requirements.

Provide a detailed example of a process improvement initiative you led. Describe the initial state, the changes you implemented, and the positive results achieved, including metrics that demonstrate success.

Talk about your approach to change management, emphasizing the importance of communication. Share any specific tactics you’ve used to alleviate concerns and gain buy-in from those affected by the changes.

Explain how you develop training materials and conduct sessions to ensure that staff understands new processes. Highlight the importance of ongoing support and feedback during the implementation phase.

Discuss the key performance indicators (KPIs) you track to evaluate process effectiveness. Mention the importance of ongoing monitoring and iterative improvements based on feedback and performance data.

Outline any project management methodologies you are familiar with, such as Agile or Waterfall. Provide examples of how these methodologies have helped you manage multiple projects efficiently.

Share your passion for business process improvement and how CGI’s commitment to innovation aligns with your career goals. Highlight what excites you about joining one of the largest consulting firms and how you can contribute to its success.