ServiceNow Developer 10+ years experience required

As a ServiceNow Developer at our company, you will be responsible for designing, developing, and implementing ServiceNow solutions that align with business objectives. Your role will involve collaborating with stakeholders to gather requirements, customizing Service Portals and Catalogs, and ensuring the stability of the ServiceNow environment through best practices in development.

We are looking for candidates with over 10 years of hands-on experience in ServiceNow development. This includes a deep understanding of the Core ServiceNow modules such as ITSM, ITOM, and HAM, as well as proficiency in JavaScript for script development and customization.

For this ServiceNow Developer position, having both the Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications is mandatory. These certifications demonstrate your expertise and commitment to excellence in the ServiceNow ecosystem.

A ServiceNow Developer at our company should be proficient in JavaScript, as it is essential for developing scripts and customizing workflows within the ServiceNow platform. Familiarity with integration technologies like REST and SOAP is also important.

In your role as a ServiceNow Developer, you'll work closely with cross-functional teams to enhance ServiceNow processes. Collaboration will include gathering feedback, troubleshooting issues, and implementing continuous improvements to ensure that solutions meet user needs effectively.

When answering this question, highlight your years of experience with the ServiceNow platform, specific modules you've worked with, and examples of projects where you've successfully implemented solutions. Be sure to mention how you used OOTB capabilities or customized features to address business needs.

Explain your methodology, emphasizing the importance of gathering requirements, designing workflows, and using ServiceNow’s built-in tools effectively. Discuss any past experiences where you’ve balanced custom code with out-of-the-box solutions to enhance performance.

Cover your best practices for ensuring solution quality, including thorough testing, following SDLC guidelines, and maintaining documentation. Share specific metrics you've used to measure success and any personal strategies for troubleshooting.

Share a specific example, focusing on the challenges you faced, your approach to overcoming them, and the successful outcome. Highlight your problem-solving skills and the positive impact you made on the project.

Discuss how you follow ServiceNow’s release notes, attend webinars, or engage with the community. Mention any relevant training or certifications you pursue to keep your skills current.

Talk about your experience with REST and SOAP integrations, providing examples of complex integrations you've executed. Describe your problem-solving approach and any tools or strategies you use to resolve potential issues efficiently.

Mention any version control systems you've used, such as Git. Explain how you use these tools to maintain code quality and collaborate within teams, providing any insights on how it facilitates smoother project delivery.

Describe the phases of the development lifecycle, including planning, design, development, testing, deployment, and maintenance. Provide examples of how you have navigated each phase to ensure project success.

Highlight the importance of maintaining thorough documentation for processes, configurations, and customizations. Discuss how proper documentation contributes to team collaboration and future developments.

This is your chance to demonstrate your understanding of the company’s mission and values. Talk about how your skills align with their objectives and express your enthusiasm for contributing to their ServiceNow initiatives.