Technical Account Manager
About Us: Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member’s input, all within a culture that promotes work-life balance and a strong sense of belonging.
Due to continued growth, we are currently seeking to add a Technical Account Manager (TAM) to our exceptional team. TAMs serve as strategic technical advisors and relationship managers, aligning business needs with tailored IT strategies. They bridge the gap between business and technology, delivering proactive solutions and technical expertise tailored to each client’s environment, often collaborating with internal IT teams.
Duties and responsibilities:
- Build and maintain positive, long-lasting client relationships, acting as the primary point of contact for Charles IT.
- Design and maintain detailed technology roadmaps aligned with client business objectives.
- Develop in-depth technical knowledge of Charles IT products, services, and offerings to provide strategic guidance.
- Have close involvement in technical projects, escalations, and ensure compliance with regulatory requirements.
- Assist internal IT teams in adopting Charles IT tools, platforms, and processes for smooth integration.
- Proactively identify and address technical challenges to minimize business impact.
- Promote and implement Charles IT solutions to achieve stack attainment goals.
- Deliver high-impact technical advisory services and lead billable projects to drive client value.
- Respond to client inquiries promptly, setting and managing realistic expectations.
- Maintain accurate and thorough client documentation.
- Associate degree or equivalent in a related field.
- 3+ years of experience as an Account Manager with demonstrated success in client engagement, forecasting, and MRR growth.
- 3+ years of experience as a technician or Senior System Administrator with hands-on knowledge in networking, cloud environments, or IT infrastructure.
- Superior oral and written communication skills.
- Technical certifications (e.g., Microsoft, Cisco, Virtualization, Project Management) are a plus.
- Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support is preferred.
- Self-starter with the ability to work independently and with minimal supervision.
- Highly organized with strong attention to detail.
- Current, valid US driver’s license required.
Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!
Our Commitment to Inclusion
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.
Additional Information
The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of duties for this position. Additional responsibilities may be required.
If you’re excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we’d love to hear from you!
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Charles IT, we believe in delivering exceptional service while constantly striving for improvement, and we're looking for a Technical Account Manager (TAM) to join our vibrant team. In this role, you'll act as a strategic advisor and relationship manager, bridging the gap between our clients' business needs and technology solutions. Your daily mission will involve building and maintaining strong, positive relationships with clients, ensuring that their needs are met and expectations are exceeded. You'll design and adapt technology roadmaps tailored to align with our clients' business goals and dive deep into our extensive array of products and services to provide meaningful guidance. Collaborating closely with internal teams, you'll facilitate smooth integration of our tools and processes while proactively resolving any technical challenges that may arise. The role also entails driving client engagement through high-impact advisory services and overseeing technical projects from initiation to successful completion. We're looking for someone with a solid technical background and experience as an Account Manager, someone who is detail-oriented and possesses excellent communication skills. If you're a self-starter eager to make a difference in a supportive, inclusive environment, Charles IT is the place for you! Get ready to thrive while enjoying a competitive benefits program, professional development opportunities, and a workplace culture that celebrates diversity and teamwork. If you're excited about contributing your expertise to our fast-growing company, we’d love to hear from you!
We are looking for a dedicated Account Manager to enhance our client engagement and ensure seamless service delivery in Indianapolis.
Join Elsevier's Account Management team as a Mid-Level Account Manager, dedicated to enhancing client satisfaction and business success.
As an Account Supervisor at EVERSANA INTOUCH, you will spearhead marketing campaigns while nurturing strong client relationships in the healthcare sector.
YUPRO Placement seeks a Client Account Manager to bridge client relationships with internal teams in a dynamic investment advisory setting.
Join Every Word Code as an Account Representative to build strong client relationships and ensure satisfaction through effective communication and support.
A prominent SaaS company seeks a skilled Account Manager to drive client growth and satisfaction in a fully remote role.
Join Deliveroo as a Senior Account Manager and help revolutionize the food and grocery sector with innovative partnerships.
Become a key player in the benefits department at Brown and Brown as an Employee Benefits Assistant Account Manager in Alpharetta.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
