Customer Care Associate - job 2 of 2

The company seeks candidates Customer Care AssociateAs the top pet pharmacy in America, Chewy is currently searching for a new Customer Service Associate to become a part of our exceptional team. You'll be included in a crew of devoted and enthusiastic members whose main goal is to give pet owners an unforgettable, reliable, and impressive experienceChewy's unique culture is another reason why employees are content and motivated to work for the company. The company fosters an environment of support, collaboration, and learning, which allows the employees to thrive and grow professionally. Furthermore, the company encourages a sense of community, making work feel less monotonous and more enjoyableWhy you will find working here enjoyable:• In an effort to attract and retain top talent, businesses must offer lucrative salary packages that lend support to the lifestyle needs of their employees• Always aim for excellence in anything you put your efforts into and take meticulous care in everything you do• At our workplace, you will experience a sense of oneness where your abilities and contributions are highly regarded and your perseverance and labor are duly celebrated.We aim to provide top-quality healthcare and wellness offerings that are tailored to our clients' needs. The key to achieving this goal is assembling a team capable of fostering an environment rooted in growth, excellence, and customer satisfaction. As a leader on this team, you will be responsible for driving this effortIgnite your inner spark for development, growth, and achievement!Your Daily Tasks:• Engage with Chewy's pharmacy customer base through multiple communication platforms, offering direct support and addressing various topics. This will primarily involve receiving inbound calls and fielding other forms of correspondence.• Identify and address customer issues by utilizing problem-solving techniques and thorough research. Proactive follow-up is crucial to ensure the customers needs are fully met.• Daze our customers with exceptional service. Our team values employees who can do more than simply follow a set script—they seek individuals who can sympathize with the customer and provide creative solutions that meet their needs while always keeping safety and regulation in mind.What You'll Need• The ideal candidate would have a background of customer-centric work for a duration of at least one to two years• Excellent communication skills• Being able to multitask and thinking critically are necessary in today's fast-paced work environment• Being able to accommodate and work overtime as needed, while being flexible with the schedule• Show up with a determination to excel!Chewy firmly believes in providing a fair chance to every individual and diversity and inclusion are at the center of our values. Team Members with disabilities under the American Disabilities Act (ADA) or comparable laws, requiring assistance with job requirements or changes during the application process, are encouraged to get in touch with CAAR@chewy.com.About Role: A Customer Service Representative at Chewy plays a pivotal role in ensuring a positive and seamless experience for pet owners and customers. Charged with handling inquiries, concerns, and providing assistance, these professionals leverage their communication skills and product knowledge to address customer needs effectively. Chewy's customer service team is known for its dedication to delivering exceptional service, often going above and beyond to resolve issues promptly and build lasting relationships with customers. Whether assisting with order inquiries, offering product recommendations, or resolving shipping concerns, Chewy's Customer Service Representative are committed to fostering a customer-centric environment, reflecting the company's emphasis on pet care and satisfaction.To receive additional details about your application, kindly contact HR@chewy.com.