Senior Product Manager - Virtual Healthcare

As a Senior Product Manager in Virtual Healthcare at Chewy, your main responsibilities include guiding the development of innovative virtual care solutions, collaborating cross-functionally with various teams, and maintaining a prioritized roadmap for your product offerings. You will leverage customer insights to refine products that enhance pet healthcare while ensuring alignment with business goals. Additionally, you will define key performance indicators (KPIs) to measure the success of your initiatives and apply strategies to track progress effectively.

To qualify for the Senior Product Manager - Virtual Healthcare role at Chewy, you should have at least 5 years of progressive experience in digital product management or a related field. A bachelor's degree in Computer Science, Engineering, Business, or a related area is preferred, though equivalent professional experience will also be considered. Strong analytical skills, a customer-first mindset, and excellent communication abilities are crucial for this role, as is the capacity to lead cross-functional teams to deliver impactful solutions.

For Chewy's Senior Product Manager - Virtual Healthcare position, candidates must demonstrate a proven track record of managing and executing large projects from start to finish. This includes developing project plans, identifying and mitigating risks, and managing competing priorities efficiently. Attention to detail, situational fluency, and the ability to influence and motivate teams are essential traits for ensuring successful project delivery.

The Senior Product Manager - Virtual Healthcare plays a critical role in advancing Chewy's mission to make pet healthcare more accessible. By innovating virtual care solutions that engage pet parents and veterinary professionals alike, you contribute to creating a seamless and enriching experience for pets. Your leadership in product development directly impacts the quality and affordability of care available to pet owners, fostering healthier and happier lives for pets across the U.S.

The work arrangement for the Senior Product Manager - Virtual Healthcare at Chewy is a hybrid model, requiring the employee to be in the Bellevue, Washington office three days per week. This setup allows for collaborative in-person teamwork while also offering some flexibility for remote work. It's essential to be present in the hub location to effectively engage with cross-functional teams and stakeholders.

Certainly! Highlight your specific roles, responsibilities, and projects you’ve managed, detailing the impact those projects had on customer experiences. Use metrics that reflect your achievements and focus on how you’ve demonstrated leadership in executing product strategies.

Discuss your approach to feature prioritization, emphasizing the use of customer feedback, data analysis, and alignment with business goals. Also, mention frameworks you might use, such as the RICE or MoSCoW methods, to weigh options effectively.

Explain your communication and collaboration strategies. Provide examples of methods you've used to ensure alignment and engagement across teams, such as regular check-ins, updates, and utilizing collaborative tools to enhance teamwork.

Share a specific scenario where you recognized potential risks in a project. Discuss how you assessed these risks and the proactive measures you put in place to mitigate them, showcasing your analytical problem-solving skills.

Talk about the diverse methods you've applied to gather customer feedback, such as usability studies, surveys, or interviews. Detail how you’ve converted these insights into actionable features that enhance user experience and satisfaction.

Outline the KPIs you’ve monitored in past projects, explaining how these metrics provide insights into product performance and guide strategic decisions. Discuss the balance between qualitative and quantitative measures.

Discuss your proactive approach to industry research, such as following relevant publications, attending webinars or conferences, and engaging in professional communities. Explain how this knowledge can influence product strategies at Chewy.

Describe a specific product launch, detailing your role in the process from conceptualization to execution. Highlight the strategies you used to ensure success, including stakeholder engagement, marketing tactics, and performance post-launch.

Share a story of a particular challenge you encountered, detailing your thought process and actions taken to resolve it. Emphasize lessons learned and how these experiences have shaped your approach to product management.

Express your vision based on emerging trends and technologies in virtual healthcare. Discuss how Chewy can leverage these advancements to further enhance pet healthcare access and improve customer experience.