Billing Support Coordinator

As a Billing Support Coordinator at Child Development Schools, you'll manage audits and reconciliations related to private payments and state subsidies. Your daily tasks will include reviewing documentation, maintaining accurate financial records, and collaborating with internal teams to ensure timely processing of payments. Additionally, you'll be responsible for auditing attendance records and ensuring compliance with state subsidy regulations.

To qualify for the Billing Support Coordinator role at Child Development Schools, candidates should have knowledge of subsidy program regulations and strong attention to detail. Essential skills include advanced Microsoft Excel proficiency, excellent customer service abilities, and the capability to work independently. Excellent communication skills and strong organizational skills are also crucial for success in this position.

Yes, the Billing Support Coordinator at Child Development Schools may need to travel, including overnight trips, as required by the job. This travel often relates to training School Directors on subsidy program requirements and conducting on-site audits or support.

The Billing Support Coordinator provides crucial support to School Directors by verifying and updating school and state/county staff contacts for subsidy activity tracking. Furthermore, you'll assist them in completing the Agency Reconciliation Sheet and provide regular reports on billing and payments activity, identifying any issues that may arise.

The Billing Support Coordinator at Child Development Schools enjoys a range of benefits, including significant discounts on childcare tuition, comprehensive medical, dental, and vision insurance plans, paid holidays and vacation, free online training, education assistance, and a 401K plan with employer contributions. These benefits reflect the company's commitment to supporting its employees both personally and professionally.

When answering this question, highlight specific examples where you successfully conducted audits and reconciled financial records. Discuss the tools or software you used, the challenges you faced, and how you overcame them. Focus on your attention to detail and ability to maintain accurate records.

In your response, share your approach to multi-tasking, such as prioritizing tasks based on urgency, utilizing scheduling tools, or developing checklists. Mention specific instances where you effectively managed multiple projects to ensure timely completion without compromising accuracy.

Discuss your knowledge of subsidy program regulations and detail the methods you use to stay updated, such as research, training, or networking with professionals in the field. Emphasize the importance of continuous learning and how it impacts your ability to ensure compliance.

When answering this question, provide examples of times you trained colleagues on billing processes or compliance measures. Discuss your training approach, how you ensure comprehension, and follow-up strategies to reinforce learning and improve team knowledge.

Share a specific story about a billing issue you encountered, detailing how you identified the problem, the steps you took to resolve it, and the outcome. Highlight your problem-solving skills and any collaboration you had with other team members or departments.

Explain your organizational techniques, such as the use of digital tools (like spreadsheets or project management software) to track each school's billing processes. Highlight any systems you’ve implemented to maintain orderly records and ensure nothing is overlooked.

Discuss your communication style and the tools you prefer to use for ensuring clarity (like emails, meetings, or reports). Illustrate the importance of clear, timely communication to prevent misunderstandings and ensure everyone is on the same page regarding billing matters.

Identify your key strengths in customer service, such as active listening, empathy, and problem-solving. Provide examples of how you've effectively handled customer queries, especially those related to billing or payments, enhancing customer satisfaction.

In your response, emphasize the importance of diplomacy and professionalism. Describe how you would approach the discussion calmly, listen to their perspective, present your view, and work collaboratively to find a solution that meets the requirements of both parties.

Share your passion for supporting early childhood education and how a strong financial foundation contributes to this mission. Discuss your motivation to help ensure accurate billing processes so that educational resources can be maximized for the benefit of children.