Housing Counselor

Join CASL as a Housing Counselor and Make a Difference 

Ready to Make a Difference in Housing and Financial Literacy? Join Us as a Housing Counselor! 

Are you passionate about helping individuals and families achieve housing stability and financial empowerment? Do you enjoy educating diverse communities and providing personalized counseling that makes a real impact? If you have a heart for service and want to contribute to a mission-driven organization, the Chinese American Service League is looking for you! 

Your Mission: 

As a Housing Counselor, you’ll play a vital role in delivering housing and financial literacy programs, offering personalized support and resources to individuals in need. Whether it's organizing workshops, conducting one-on-one counseling, or providing essential information on housing options, your efforts will directly help people build better lives through financial education and housing stability. 

About CASL: 

The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development. 

For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization.  

To hear about: 

CASL's history, watch here 

CASL's future, watch here 

Your Impact: 

As a Housing Counselor you will: 

Key Responsibilities: 

Deliver engaging workshops on housing and financial topics such as pre- and post-purchase counseling, foreclosure prevention, and financial education, with materials tailored to bilingual audiences. 

Provide personalized, individual counseling to guide clients through the homeownership process, help them avoid foreclosure, and assist them in maintaining financial health. 

Assist clients with applying for subsidized housing, rental assistance, mortgage relief, property tax exemptions, and more. 

Conduct outreach and marketing efforts to engage clients from diverse communities, using bilingual platforms such as newspapers and social media. 

Maintain thorough case notes and accurate records in systems like Counselor Max, ECM, and Salesforce, ensuring timely case closures. 

Represent the agency at community events and meetings when necessary, ensuring the mission and services of CASL are well-promoted and supported. 

Must Haves 

To thrive in this role, you should have: 

At least one year of experience in housing counseling, financial literacy, or a related field, with a strong client service focus. 

Strong communication skills and the ability to present complex financial and housing information in a clear, compassionate way. 

Ability to pass the HUD Certification Exam within the first year of employment to continue your important work supporting our community. 

Able to use computers and Microsoft 365 

Excellent spoken and written English. 

Nice to Haves 

Bachelor’s Degree in related field from an accredited college or university 

Basic experience with Salesforce or other CRM systems is a bonus. 

Multilingual skills are a plus, with Chinese (Cantonese and/or Mandarin) proficiency preferred 

Physical Demands: 

Ability to bend and lift a minimum of 15 pounds. 

Required to frequently sit, stand and walk for extended periods. 

Environment and Scheduling: 

Stanard business hours, 9:00 a.m. to 5:00 p.m., Monday through Friday. 

Why Choose CASL: 

Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity. 

Empowerment: Support staff empowerment through skill development and growth opportunities. 

Collaboration: Be part of a workplace that thrives on collaboration and teamwork. 

Transformation: Envision and realize transformative changes in people, processes, and policies. 

Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths. 

Benefits: 

Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs: Medical, Dental, and Vision Coverage; Flexible Spending Account (FSA) & Health Savings Account (HSA); Life Insurance, AD&D Insurance, Disability Insurance; Voluntary Worksite Benefits, Pet Insurance; Employee Assistance Program (EAP).  

Additionally, our holiday schedule includes New Year’s Day, MLK Day, Chinese New Year, Memorial Day, Juneteenth, Independence Day, Labor Day,  Indigenous People’s Day, Thanksgiving, the Day After Thanksgiving, Christmas Day. 

Join Us and Make a Difference: 

Join us at CASL, where together, we create a brighter future for our community. 

Thank you for your interest in joining our team! Each resume is reviewed personally by our dedicated team members, not AI. This thorough and thoughtful evaluation process may take a bit of time, so we kindly ask for your patience. Rest assured, we will get back to you as soon as we have an update on your application status. We appreciate your understanding and look forward to reviewing your application. 

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter. 

CASL is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.