Financial Coordinator Per Diem Days

As a Financial Coordinator Per Diem Days at CHOC, your primary responsibilities include performing preadmission procedures, verifying insurance information, and providing financial counseling to families. You will also monitor accounts scheduled through Centralized Scheduling and Patient Access to ensure all financial details are accurate before services are provided. Your role is crucial in liaising between the insurance carriers and the clinical personnel to ensure smooth operations.

To qualify for the Financial Coordinator position at CHOC, you need at least two years of front office experience or a year of experience in a high-volume call center focused on customer service. While a high school diploma is required, an associate's or bachelor’s degree is strongly preferred. Experience in pre-registration or insurance authorization within an acute care hospital setting is highly valued, especially in surgery or radiology.

Essential skills for a Financial Coordinator at CHOC include excellent verbal and written communication abilities, strong interpersonal skills, and a solid understanding of computer systems, especially Microsoft Office Suite. You should be adept at multitasking, handling interruptions gracefully while maintaining a customer-first approach, and cultivating collaborative relationships with colleagues and patients alike.

While prior experience with insurance verification is preferred, it is not strictly required for the Financial Coordinator position at CHOC. Candidates who have experience in customer service roles or administrative positions with exposure to financial processes may also be considered. CHOC values diverse experiences, so if you have a strong willingness to learn, we encourage you to apply!

The pay range for the Financial Coordinator Per Diem Days at CHOC is between $28.00 and $29.00 per hour. This compensation structure is based on several factors, including your skills, competencies, experience, education, and the specific requirements of the position. CHOC is committed to providing competitive salaries and benefits to support its employees.

When answering this question, provide detailed examples of your past roles involving insurance verification. Discuss specific responsibilities, tools you used, and how you ensured accuracy in the process. Highlight any challenges you faced and how you resolved them, demonstrating your problem-solving skills.

To effectively answer this question, illustrate a scenario where you worked under pressure. Explain how you prioritized tasks, maintained your composure, and communicated with your team. Use this opportunity to showcase your organizational skills and ability to stay calm in challenging situations, which are crucial for the Financial Coordinator role at CHOC.

Discuss your approach to communication, emphasizing the importance of clarity, empathy, and active listening. Provide specific examples of how you ensured all parties left the conversation satisfied and well-informed. This demonstrates your communication skills and patient-centered focus.

Begin by explaining the context of the issue, the team members involved, and your specific role. Highlight your collaborative approach, any strategies you used to facilitate communication, and the ultimate outcome. Focus on the positive result and the lessons learned from the experience.

Respond with a list of specific software tools you have worked with, particularly those relevant to financial processes and insurance verification. If you have experience with specialized software for healthcare access management, be sure to mention that, as it will be highly relevant for your role at CHOC.

This is a great opportunity to discuss your attention to detail. Explain your methods for double-checking your work, such as proofreading documentation or using spreadsheets to track information. Provide examples where your diligence directly impacted outcomes positively, which is vital in financial coordination.

When answering, demonstrate your understanding of CHOC’s commitment to leading children’s health. Discuss how you align with their mission and how this influences your motivation to help families navigate financial processes, ensuring they receive the necessary care in a stress-free environment.

Explain your prioritization process, possibly outlining how you assess urgency, deadlines, and the impact of each request. Give examples of similar situations in the past, showcasing your ability to manage multiple tasks without compromising quality or service.

Discuss a specific instance, focusing on your approach to handling the situation. Emphasize your communication strategies, how you ensured the other person's concerns were heard, and how you worked toward a resolution. Highlight any positive feedback received afterward.

Share your passion for helping families and improving their experiences within the healthcare system. Discuss how working at CHOC aligns with your professional values and personal goals, making it clear that your motivation extends beyond just the financial aspects of the role.