Job details

Customer Success Associate_Mandarin Speaking

Seeking a Customer Success Associate who will be the main point of contact with merchants, delivering great customer experiences, driving product adoption, and assisting with customer retention.

Skills

Excellent communication skills
Strong problem-solving abilities
Customer service oriented

Responsibilities

Manage a book of restaurants to help them succeed in using POS products and features
Discover upsell opportunities and promote additional products and features
Assist key restaurant customers with issues and proactively check-in to anticipate potential problems
Coordinate with local teams for on-site service needs

Education

Bachelor’s degree in a relevant field highly preferred

Benefits

Fair compensation package
Medical, dental, and vision insurance
401(k)
Employee assistance program
Paid parental leave
Flexible paid time off

To read the complete job description, please click on the ‘Apply’ button

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CEO of Chowbus

Linxin Wen

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By Chowbus

Our mission is to connect Chinatown with its supporters and empower local restaurants with the technology, tools, and marketing to grow their businesses.

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Internet & Web Services

TEAM SIZE