Automotive Franchise Operator / Fixed Operations Director | Up to $200K & Weekends Off | St. Louis Market

The Automotive Franchise Operator at Christian Brothers Automotive in St. Louis has pivotal responsibilities that include implementing operational systems to meet profitability goals, developing local marketing strategies, recruiting and training employees, and managing customer relationships after service. They play a crucial role in ensuring a high-quality automotive repair environment while effectively leading service staff and technicians.

To become an Automotive Franchise Operator at Christian Brothers Automotive, candidates should have at least five years of experience in automotive repair, specifically in fixed operations or service management. Strong communication, leadership, and customer service skills are essential, along with experience in automotive repair estimating and KPI reporting. Familiarity with management systems like TekMetric is also preferred.

Christian Brothers Automotive offers competitive benefits including a salary up to $200k for highly qualified candidates, weekends off to promote work-life balance, employer-paid financial wellness programs, paid vacation and holidays, healthcare benefits, retirement matching plans, continuous training and career advancement opportunities, and employee reward programs through the Point Store.

The work environment for an Automotive Franchise Operator at Christian Brothers Automotive is fast-paced and supportive, focusing on teamwork and customer satisfaction. Operators will spend most of their time on their feet, overseeing a bustling facility with advanced diagnostic tools and consistent workloads for technicians. It's essential to manage a lively team while maintaining high operational standards.

Christian Brothers Automotive stands out as a great workplace for an Automotive Franchise Operator due to its commitment to employee development and a people-first philosophy. With a modern working environment, ongoing training programs, and a strong culture of integrity, operators can thrive while also enjoying valuable personal time off, creating a fulfilling career in the automotive industry.

When discussing your experience, highlight specific roles you’ve held in automotive repair, focusing on your contributions to operations, customer service, and team leadership. Discuss at least one major success in improving service processes or customer satisfaction, as this reflects your capability to lead effectively as an Automotive Franchise Operator.

Answer this by outlining your approach to analyzing current operations, identifying areas for improvement, and setting clear benchmarks. Mention how you would use financial metrics and KPI reporting to guide decision-making while ensuring that the team is engaged and well-informed throughout the process.

Discuss strategies that focus on follow-up communications, customer feedback surveys, and prompt responses to concerns. Emphasizing the importance of building long-term relationships can show your commitment to customer care, which is vital in the role of Automotive Franchise Operator at Christian Brothers Automotive.

When answering, detail your process of attracting talent, conducting interviews, and outlining training programs that not only enhance skills but also integrate new hires into the company culture. Highlight any successful onboarding experiences you've managed previously.

Marketing is crucial to attracting customers and building a brand reputation. Discuss how you would leverage local marketing efforts to raise awareness about the services offered at Christian Brothers Automotive, potentially increasing customer engagement through promotions and community involvement.

Describe your approach to performance management, focusing on the importance of open communication. Discuss how you would address specific issues with the technician, provide support for improvement through coaching or training, and set clear expectations for future performance.

Highlight key metrics such as ticket averages, car count, customer feedback scores, and labor/parts sales conversions. Discuss how you would analyze these metrics to make informed decisions that enhance operations and boost profitability as an Automotive Franchise Operator.

Share a specific example emphasizing your leadership and problem-solving skills. Discuss the challenges faced, the strategies you employed to boost team morale and performance, and the outcome that resulted from your leadership during that time.

Discuss your understanding of safety and regulatory standards in the automotive industry. Outline how you would implement training for team members, regularly audit operations for compliance, and ensure that all procedures align with both company policies and legal requirements.

To answer, highlight the importance of active listening, empathy, and clear explanations. Describe how you would train your team to uphold these values, ensuring that all customer interactions promote transparency and trust, critical in your role as Automotive Franchise Operator at Christian Brothers Automotive.